Oscar Martinez's Online Review Report Card

A very caring Nurse and Doctor !

I was referred to an Infectious Disease Doctor based on my condition. When I called this office, I was told that in order for my case to be considered, I would need to transfer my medical records over. I did that and then called them back to follow up on whether they received my records or not; however, as typical, I had to leave a message. Left the message over 2 weeks ago and have not heard a peep from them. Reading prior google reviews, it seems to be a common theme with this office. I suggest looking elsewhere if you need an Infectious Disease doctor in the area.

I tried to get a refill on my antibiotics and was told the doctor needed to do an authorization. I told whom ever answered the phone i currently don't have insurance due to a change of jobs and need my pills to avoid getting Myrsa again. She' couldn't care less. I'll drive cross country to a new infectious disease doctor before going back. I knew I was in trouble when the machine says listen as the message has changed. Then say's hit 1. That was it. LMA I finally received my insurance and went to see Dr. Collins. I was very impressed on how polite and helpful the staff was.

Pitiful and rude interaction with the staff in making an appointment. Cant imagine a doctor of any quality allowing such pathetic front desk staffing to treat paying patients as poorly as I believe I was treated. Why pay money to people who treat one so rudely. Its not like the doctor went to an important medical school and he /she is the only doc in town???

Arrogant and impatient. He doesn’t even listen to patients’ concerns. Someone like you should not even be a doctor, let alone in EMERGENCY medicine.

This has to be the best Doctor in PSL helped my Husband a lot thank he in and his staff

Went in there for a pulsating headache to Memorial Hermann that would not go away. They gave me some migraine meds, when he woke me up, he asked if I feel better. I said actually no, it is still there. He said we are discharging you with migraine medicine. Dude, you are arrogant and this makes no sense. I complained of pulsating in my eye and head. 5 days later, it is Shingles of the eye and face. It got so painful with an improper diagnosis and an obvious “this patient is not making sense” attitude. Believe me, I can pay your bill, but this will be rather fun. You have to know pay attention to your patients. I have been through hell if you would have just asked a few more questions, it may not have been as bad. Please consider this

called several times, no call back to address issue

I have no idea why the negative reviews below. This is hands down one of the best offices I’ve been to and I deal with a lot of doctors offices due to some illnesses. Dr. London who I have seen since September is FANTASTIC takes the time to explain things and talk to you like a normal person not just a number. Jacob on the office staff always get back to you with in an hour when he has to reach out to a doctor for an answer to a question I have had. It’s a delight dealing with Dr. London and her staff.

Met Dr. Collin in Martin Memorial and he was great. I was prescribed a new antibiotic when released and had few frighting side effects. I called the office and was treated like a pariah and with no empathy. I called a few hours later and the reception was downright rude. I was told I would receive a call when the doctor had time- nobody ever called. Somebody should rethink their career in customer service....