Carr Pediatric Dentistry's Online Review Report Card

If you’re looking for a family friendly Pediatric Dentistry look no further. Since the day we walked through the door we have been treated like family. Friendly, professional and knowledgeable staff greet you with a smile and provide you with thorough information from the beginning to the end of your visit. When my insurance no longer covered their facility they assisted me with finding an insurance company that did. Carr Pediatric Dentistry is by far the best Pediatric Dentistry I have experienced and we’re here to stay. Come join the family and I promise you will not be disappointed with their service.

I am beyond furious and heartbroken over our experience at this pediatric dentist. My daughter is now traumatized because of how they handled her care. We came in with one concern—her tooth decay. That’s it. Instead, we were trapped in this office for 3.5 hours, subjected to an aggressive sales pitch rather than compassionate dental care. This place isn’t a dental practice for kids—it’s a money-hungry busines that preys on parents. The front office staff kept pushing unnecessary treatments, insisting that if we fixed one tooth, we had to fix another. We finally made the decision to address only one side, which required numbing. And then we learned the most horrifying policy: Parents are not allowed to be present when their child is getting an injection. This is absolutely unacceptable. Children are already anxious about the dentist, and to force them to sit alone while getting a needle injected—without their parent for comfort—is cruel. By the time they finally let my husband back, three professionals were hovering over my daughter while she sobbed uncontrollably with her mouth open, clearly in distress. I received a call from my husband in the middle of this nightmare, and I could hear my child screaming in the background. I rushed to the office, and after saying to Dr. J about how traumatized my daughter was going to be, she suddenly decided to admit that the other procedures weren’t actually urgent. **That’s exactly what we had wanted from the beginning!** The fact that they prioritized upselling treatments over my child’s well-being is disgusting and unforgivable. No family should ever have to go through this. If you care about your child’s emotional and physical well-being, stay far away from this place.

My daughter's had their first experience at Carr Pediatric Denistry. The hygienist were very kind and my girls had no complaints. We also had Dr. Jacomino for some extensive dental work and she was simply amazing. My daughter loved her and we couldn't have asked for a better dentist. Everyone I spoke with in the office were wonderful!

As new patients for Carr Dentistry, we absolutely loved the customer service, friendly staff, very thorough with the visit from the billing to children’s treatment. We were absolutely shocked on how well our two year old allowed the Dentist to do her job. Let’s not forget our 4 year old who was very independent and felt comfortable as well. We look forward to our 6 month visit.

So three years after my son had his dental procedure I get a bill from them. I called Carr dental and asked why they are billing 3 years after and they threatened to report me to credit bureau. See below they will not even respond to BBB. This message is in regard to your complaint submitted on 9/6/2024 against Carr Pediatric Dentistry. Your complaint was assigned ID 22250691. Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.

Thank god I came here for a second opinion! I took my kids to KIDZONE in Gibsonton. After checking my daughter they said she needed 5 crowns and told me to call a surgical center to get full anesthesia and the whole procedure was going to be over $1000 with dental insurance. I came to Carr Pediatric Dentistry and they were able to do 3 crowns and 2 fillings, and all of it for less than $200 !!! Plus they took the time to talk to us about all the options and the whole staff is super friendly !!!

Super weird they don't accept BlueCross/ BlueShield, soooooo what insurance would they accept? I guess they want people to pay oop!

This was our first "dental treatment" experience for our 6 year old daughter with CARR Pediatric Dentistry and what an amazing experience it was... 1) We called in the day before around 2pm to book an appointment as a "New Patient" for my daughter. The assistant provided me with all the info and answered all my questions very clearly. They booked us in for the very next day at 6:30am. 2) They sent us a bunch of forms to be filled out online, which saved us a lot of time in the morning. 3) We checked in at 6:30am and immediately one of the assistants called us and gave us a tour of the office and the facility. We were introduced to Dr. Natalie Carr and the cute puppy. All the assistants are wonderful, welcoming and most importantly great with kids. 4) Dr. Carr and the office manager took us into a room and explained every detail of the treatment and answered all the questions we had, which made us feel very comfortable. 5) My daughter had 6 crowns, 1 extraction and 2 fillings done in one session. The assistants would come out and update us on the situation every 20 minutes, so we were always informed as the treatment was taking place. At the end, Dr. Carr came out and told us that everything went well and according to plan. To top it all off, Dr. Carr called us later in the afternoon to check up on my daughter. She even spoke to her and congratulated her on her new princess teeth and told her how proud she was of her for going through the entire treatment. Thanks to everyone at CARR Pediatric Dentistry especially Dr. Carr for a wonderful wonderful experience. A+++ overall.

Such an amazing first experience, it was my baby first dental control and the doctor Carr and her puppy was the reason that my boy wants to back to the dentist, Danielle was the assistant amazing customer care too; Definitely I will back to this place… amazing for kids.

Not even one star! I had horrible Experience. They put down my six year old Five people holding her arms and legs in order to put silver crowns, which was really unnecessary. My poor baby was screaming and wommiting and they wouldn't even let her go. And they wouldn't allow me to go in the room with her. I had to force them to get in and take my baby out. And they damaged her mouth and we had to take antibiotics. Horrible behavior chad abuse. + Every time we go they want to take x-ray for no reason because they are making money from that . I definitely can provide pictures how they did with my pure baby girl...