Vincent Sciortino's Online Review Report Card

**WARNING** WARNING** Sad to see such a good Doctor having such a low class people working for him. They have Veronica who is the Medical Biller and whe she answer the phone she is rude, bitter and malicious person and she will either put you on hold forever or simply hang up on you. Since I had it with her rudeness I found a new Doctor and they need my medical records. They have requested my records 10 days ago and she is just playing a game with us. I told her to fax docs to my new Doctor and explaines that I was in bed with fracture on my leg and she needed to sent it directly to my new Doctor and she responded the records are here for you to pick up knowing I was in recovery from a surgery. I need refills on my medications and she is blocking me for getting new refills with my new Doctor. Ashley was a very efficient and excelent worker! Fast, courteous and pleasant to talk to. Now Ashley is no longer with them and Veronica said she is short handed but it's all because she treat people like garbage. Imagine if she treats the patients the way she does imagine working with her. In a normal atmosphere she would of been fired by now long time ago. The Doctor allows these type of behavior in his practice without any doubt. He perfectly know the situation so that's why he is going to continue losing patients like me and my husband that will never return to such a TOXIC place. Veronica forgot that Thanks to us patients she has a job. I'm filing a complaint also to the Better Business Bureau for their record to stay and also inform the Medical Board of Florida, about VERONICA for her constant arrasment to the patients and the Doctor for allowing such behavior at his business. He had 5 different receptionist in less than 2 years and I honestly think Veronica has some mental issues. God knows what back ground she comes from and how can a person hold so many grudges against everyone. Maybe she is traumatized or crazy to think she can treat people bad for no reason. Glad to hear Im not the only one complaining about this trashy worker of Dr. Scortino

On my first visit with the appointment system it is not good at all. They don't verify your appointments they don't send you a text they don't call. They'll just change up your appointment the last minute. They did it to me twice I went out there with my fiance to get her appointment going. They made me feel very bad. Out of 40 years going to doctors I've never had such a bad experience in the process of the reception area. I meant the doctor he seem to be okay kind of strange everybody with masks everywhere that's their decision. But we're in the state of Florida. The environment I did not like and at the end of the day they send me a letter for me not to go back to their office? When the year 2023 update your system and you should have the correct employees receiving in the front office area. I have family in the business and the most important part in this business is how you treat especially patience.

My family has been seen by Dr Sciortino since our first coming to Viera, FL 2005, from suburbs Washington, DC, where we were apprehensive of finding physicians with same expertise and knowledge as that highly rated medical environment. Bottom line, we would compare him over the best doctors we've been seen by in our lifetime

He listens, is up-beat, cares! Office staff is awesome! He has taken great care of my husband and I for several years - could not ask for more., AND, he sees his patients when they are hospitalized.

I have been trying for more than 3 weeks to get my prescription refilled. Insurance will not cover the med prescribed so they have sent Dr Sciortino's office the information to pick a different med 2 times. The girl at the front office said the fax did not come thru. I asked her to have someone from the Dr office call Walgreens to take care of my prescription, she told me to call my insurance, get a list of meds and give the list to Dr Sciortino's office. I called Walgreens again & they said the list of availble meds was sent in the 2 faxes. I called her back at 4:15 to see if the info was there. She said no & that they were there until 5:00. I called them at 4:45 and it went straight to the answering machine. I've been in the waiting area before and watched as the girl at the front window puts people on hold, clowns around in the office & does not take care of phone calls. I am changing Drs, not because of Dr Sciortino but because of the incompetent help at the front desk.

He listened to me and gave me a great plan to treat my condition. Would definitely recommend Dr. Sciortino

I have been a pt of Dr Sciortino’s for many years. I love Dr Sciortino. I hate his staff. Nothing is ever easy with his staff.

I have received medical care from Dr. Sciortino for a number of years. I understand that while patients are required to arrive no later than your scheduled appointment time, that is no guarantee of the actual time you will see the doctor. My 8 am appointment time was the first available in the morning. I drive 55 miles one way to see Dr. Sciortino. I figured being the first appointment in the morning would have no wait or a minimal wait. I was more than 5 minutes early for my 8 am appointment. The nurse did not call me back until 8:10 am. I then waited until 8:40 am and never saw Dr. Sciortino. The patient that was taken back after me was seen before I was. The staff apparently forgot that I was waiting and that I was the first patient of the day! I got up and left! This is very poor service. Not knowing what patient should be first is not acceptable. You have heard it before but everyone's time is valuable. The first patient of the day should not have to wait over 45 minutes. Consider this situation if you are thinking about using this medical practice for your healthcare. I won't be back!

Front office provides poor service - always late on prescription refills, not helpful. Always wait an extraordinary amount of time for appointments, like his time is more important than mine.

Dr. Sciortino is exceptional! He never makes you feel rushed and will take all the time necessary to answer questions and get the diagnosis right. My wife and I have been with him for years and hope to continue in the future. Referrals to specialists have been good. His European education and background give him a unique perspective on medicine that is refreshing. Highly recommend him...