Florida Pediatric Associates's Online Review Report Card

Several phone conversations where they were rude and condescending despite my trying hard to be polite. We live over an hour away and were refused to be seen because we were 10 minutes late due to traffic. Previous appt was canceled while we were enrolled because they overbooked. Will not return for any reason. Very unprofessional and lack of caring for a pediatric service. Complete waste of time.

I’m sharing so that other parents can be aware Jessica at the office is nasty and rude I called because this was our first visit we live a hour away. I called because since everything is via email I had to fill out my child medical infopayment through online. I was at the step where I had to pay and for some reason I was missing the step to decline saving my card on file. I was having trouble trying to figure out how to bypass or decline that step so my card was not saved on file. I called and spoke to Jessica and asked for help she spoke to me in such a condescending tone just because I was asking for help and needed reassurance that my card would not be saved on file. Once I told her thank you I just wanted to make sure my card was not being saving she said ok and hung up on me. I called back to ask for her name and then that when she wanted to say “sure no problem have a good day”. So sad that I was put off from my very first visit just asking for help. The reason why I’m giving them a 3 is because the actual physician which is the most important part of this visit was very niceunderstanding she gave us the referral we needed for our child I would’ve gave this place a 5 star but Jessica attitude ruined it.

Pediatric Neurology Associates is not an office I will ever bring my child again. My first visit my daughter had an EEG with negative results so when I went into the room with the doctor and I explained what happens to her he rolled his eyes at me and said she is just holding her breath which is not the case. So I explain a bit more and get the same response. I was dismissed entirely for my concerns and sent on my way. She had a 48 hour EEG scheduled which we did not get the results for until a month or so later. The results were .negative again which is fine but I had to drive over an hour to get to the doctors office for a 3 minute appointment when I could have been told the information over the phone. The doctor also rolled his eyes at me again while I was there and told me to video the incident happening because he still believed she is holding her breath when she hits her head. I was also notified of an outstanding bill I had. I had not received a bill from this office and it has been 3 months since the first visit. We verified my address and out I went. About a week or so later I receive a notice in the mail from a lawyers office trying to collect the past due amount from this office that I was not away I had in the first place. I called and paid the amount and was told I was paid in full. Here we are 9 months or so later and I receive another letter from the same law office saying I now owe another amount For what? The office did not send me a bill again and instead I now have these issues on my credit because of this office. I do not recommend them and would give them zero stars if that was an option.

Not at all surprised when I saw the reviews after I called them. The Front Desk Lead was extremely rude and heartless. I complained about her and they called my pediatricians office and told them I was not allowed to make an appointment with them within 15 minutes of my conversation with the receptionist without the manager even speaking with me. Clearly they dont care or do anything about the individuals listed in the negative reviews.I called and was told that they had not received the referral. They said to call my pediatrician and get the referral sent over again. I said I had It and could fax it. She gave me the fax number and I asked how long after I faxed it I could call to schedule an appointment. She said Our referral coordinator will call you within 48 hours of receiving it. I said Thats a long time that doesnt sound like very good patient care and her response should have been. Im so sorry if the delay causes any inconvenience but I assure you we will get back to you as soon as possible but sometimes it may take up to 48 hoursInstead her response was with a terrible attitude This is our policy and it is what other other offices are doing I asked for a manager and was sent to a voicemailI left a message. I called back to see if I could speak to anyone else and got the same receptionist you know the one in all the negative reviews and she refused to let me speak to anyone else because she was the Front Desk Lead. I told her the reason I did not want to speak to her was that she had a terrible attitude and I didnt appreciate it. She said You just dont like what Im saying but it our policy again with a terrible attitude. I repeated that it wasnt the policy it was her tone and attitude. And she again blamed me and said I just didnt like their policy.I ended the call and called my pediatrician office. By the time I called them that receptionist had already called them and told them we were not allowed to be seen by them because of my attitude.24 to 48 hours for a call back to schedule an appointment but only a 10 minute turn around to ban you from the office without the manager even hearing your side. WHERE ARE THE PRIORITIES REALLY?ITS NOT THE PATIENT. ITS THEIR COMFORT AND EASE NOT YOUR CHILDS CARE.Today is Thursday if Im lucky they receive the referral tomorrow and she calls me maybe Monday or Tuesday If I had started at this office. I got an appointment at another Neurologist today for Tuesday and they said they just needed the referral by the time of the appointment. It would have taken that long to get a call from this place and the other doctor will be seeing him by then.I dont expect to hear from the manager of this office since they didnt care to talk to me before banning my son but this is so parents know you have a choice and you dont have to be treated that way. Other offices dont have this unprofessional manner and can get you in more quickly.

I have been taking my grandson to this office for 6 years. The staff is wonderful.

I am a Registered nurse and left work in the middle of the day also pulled my 9 year old out of school who has lost her sense of smell completely and has countless unanswered issues. We drove 50 minutes to the appt. Eager to see a neurologist after I filled out all the paperwork which took about 20 minutes I was told the visit would be $700.00. My daughter is covered by cigna and her deductible has been met. She said the office visit would be over $200. I do not remember the exact amount and the ecg would be $500. $700 is a lot of money for me as a single mother and I wouldnt think of paying that before even seeing a doctor. Anyway I told her I dont have 700 dollars and no one mentioned that to me during the conversations I have had with this office. She said we left you a message telling you. I checked my messages when I left and there was no message. I was stunned. I asked so what about the kiddos whose moms dont have 700.00? What are they supposed to do. She just shrugged her shoulders. I was in complete disbelief. I walked out and could barely make in to my car without tears I was so frustrated. She cared nothing about what may be going on with my daughter. Loss of sense of smell is serious and of course she could have a tumor and they sent us away because I did not have a exorbinent amount of cash. We drove the hour back home completely defeated. As a medical professional I am accountable for the people I care for which means I have to account for the choices I make and actions I take. In this field the choices we make can be life or death. This office has no accoutability for the consequences of the things they say and actions they take or dont take. All in all the day was a huge waste of time and has set me back weeks with her getting evaluated and treated. With Loss of sense of smell the longer you wait to treat it the less likely it is to cone back. She may never smell the roses or have a nostalgic experience from a smell. Nor smell a gas leak in her house. And thats a best case scenario.

I do not recommend this office and more specifically Dr. VasquezDiaz. Our son began having seizures at 6 months old when he would have a high fever. Based off of ONE EEG that was conducted in the hospital when he was very sick high fevers and was having seizure activity from the fever Dr. VasquezDiaz diagnosed him with Myoclonic Epilepsy this was not an accurate diagnosis and has since been revised by our current neuro to febrile seizures. Any time our son would have seizure activity when he was sick and I would call it in or tell the doctor about it at office visits he would just increase his seizure meds....to the point where we felt uncomfortable giving our baby such a high amount of Keppra for his ageweight. Dr. VasquezDiaz does not like to be questioned and becomes very rude when you do question just about anything. I had a very bad experience with him when my son was admitted to the hospital as I requested to see a different neurologist as we were in the middle of transitioning our son to a new neurologist as we were not satisfied with the care provided to our son by Dr. VasquezDiaz. Unfortunately he was the only neuro available to review our sons EEG at the time so we compromised with the hospital and allowed him to review the EEG. He took our request to the hospital very personal and was extremely unprofessional when he came in to discuss the EEG results. Rather than focusing on the results of the EEG he immediately attacked me for why we no longer wanted him to treat our son he spoke to me in a very demeaning manner his facial expressions tone of voice and body language were very aggressive and unprofessional. Apparently he did not understand that as a parent it is our right to change providers to whomever we as the parents feel is the best fit for our child....in reality it is just business...not personal...after all we were PAYING him to provide a service and we were just not satisfied. All in all if you are okay with being told what you are to do with your child without questioning anything or acquiring a better understanding of your childs situation and are okay with poor bedside manner then I would say he is the guy for you. Otherwise I would recommend going with another office andor neuro in this office if you have to use them.

To work in a profession with children if you do not support them and you are not very sensitive .. Parents are very concerned about what our children may have such that a doctor is cruel to you. I regret not having read the reviews before. I do not recommend Dr Vásquez.

Great team of Doctors staff .. the front desk team always has their stuff in order ..Teri in medical records is friendly get records out in a timely manner . Highly recommend this office

Not at all surprised when I saw the reviews on google after I called them. The Front Desk Lead was extremely rude and heartless. I complained about her and they called my pediatricians office and told them I was not allowed to make an appointment with them within 15 minutes of my conversation with the receptionist without the manager even speaking with me. Clearly they dont care or do anything about the individuals listed in the negative reviews. I called and was told that they had not received the referral.  They said to call my pediatrician and get the referral sent over again. I said I had It and could fax it. She gave me the fax number and I asked how long after I faxed it I could call to schedule an appointment. She said Our referral coordinator will call you within 48 hours of receiving it.  I said Thats a long time that doesnt sound like very good patient care and her response should have been.  Im so sorry if the delay causes any inconvenience but I assure you we will get back to you as soon as possible but sometimes it may take up to 48 hoursInstead her response was with a terrible attitude This is our policy and it is what other other offices are doing I asked for a manager and was sent to a voicemail I left a message. I called back to see if I could speak to anyone else and got the same receptionist you know the one in all the negative reviews and she refused to let me speak to anyone else because she was the Front Desk Lead. I told her the reason I did not want to speak to her was that she had a terrible attitude and I didnt appreciate it. She said You just dont like what Im saying but it our policy again with a terrible attitude. I repeated that it wasnt the policy it was her tone and attitude. And she again blamed me and said I just didnt like their policy. I ended the call and called my pediatrician office. By the time I called them that receptionist had already called them and told them we were not allowed to be seen by them because of my attitude. 24 to 48 hours for a call back to schedule an appointment but only a 10 minute turn around to ban you from the office without the manager even hearing your side. WHERE ARE THE PRIORITIES REALLY?ITS NOT THE PATIENT. ITS THEIR COMFORT AND EASE NOT YOUR CHILDS CARE.Today is Thursday if Im lucky they receive the referral tomorrow and she calls me maybe Monday or Tuesday If I had started at this office. I got an appointment at another Neurologist today for Tuesday and they said they just needed the referral by the time of the appointment. It would have taken that long to get a call from this place and the other doctor will be seeing him by then. I dont expect to hear from the manager of this office since they didnt care to talk to me before banning my son but this is so parents know you have a choice and you dont have to be treated that way. Other offices dont have this unprofessional manner and can get you in more quickly.