Nickeey Malcolm's Online Review Report Card

Loveddddd Nikki.

The doctor is wonderful she listens and helps you with any concerns you may have however the staff is unorganized. Nobody picks up the phone, I've been waiting for the portal to be updated for over two weeks now. Update: After a month of my child being seen, I still can't get ahold of anyone. They don't message you or call you back. Another update still no referral, they don't answer the phone, they never get back to you. I decided to go to another doctor who was able to help me on a timely manner.

6/23/23: I am very glad that the office telephone line is working again. Of all the pediatricians I took my kids to, I love Dr Malcolm best.

I gave it 2 stars for the simple fact that if you don’t have insurance, it is very affordable. I believe it’s $60 per office visit but you only need to be seen in office once every 3 months - the rest of the time you can call in for prescription refills without a charge. The issue really is that no one ever fills the scripts! My daughter desperately NEEDS her medicine to be able to get through the school day and I can’t tell you for how many months I would have the hardest time getting the doctor to send the script to the pharmacy. They should be ashamed of themselves. Not sure whose negligence it is, if the front desk isn’t relaying the info, but I even talked to their little office in another country and still, same issue. So I’m pretty sure it’s just that the doctor doesn’t care which is sad when people are depending on medicine to get through their daily lives. I do not and would not ever recommend this place. Each month I would literally call in AT LEAST 5 different occasions and leave messages with different people. Just horrible business practices. No excuse for it- and no, COVID is not an excuse for this (which is what they constantly broadcast in their recordings- it’s 2023). And if cost is a concern to you, and you’re uninsured my babysitter just informed me of a great doctor in Sanford, Dr Sparks. He is $70 a month for adults and $30 per child a month. Glad I found him so I was able to put this treacherous place in my past. Hallelujah!

The doctor is great. She always is very nice and courteous. My only issue is calling the office and not being able to speak with anyone when needed. There is always an issue with their phone and that is unacceptable. The most important thing as a parent is calling the prescriber office for your children getting to someone who answers the phone and resolving any issues IMMEDIATELY. Not waiting days later to get a callback. After multiple attempts to contact office, I decided to move my children to a different prescriber office who answers and resolves my concerns the first time I call.

She is the best doctor for my kids and she has kept this title for 5 years. Really nice and professional.

She iS a sweet Dr. And really explain everything

Great personality, excellent care and excellent facility. Doctor makes you feel like family and is very concerned about our child’s wellbeing.

Hopefully I can rate this office higher but at this time, I am having a tough time even getting in contact with anyone. I’ve been calling for whole week and I keep getting a message saying that they are excepting calls at this time, no matter what time I call.

Highly recommend! Dr. Nickeey has been a wonderful doctor for our son since he was born.