Centerstone's Online Review Report Card

My teenage daughter has been going here for a long time I been trying to set a appointment n I been on hold now 3 different times 10 minutes each... I left a message already my daughter needs meds shes been out for a month and shes getting bad again ... The answer service sucks need real people

Ive been a patient at centerstone for about a year and a half and I dont have many complaints. One complaint Ive had consistently is their automated service Ive been put on hold indefinitely every time Ive called with a concern about medication or appointments. However the front service coordinator Joe has been the best part of my customer service experience since Ive been there. If you ever have any issues with the automated system tell the system youre a new patient and itll take you straight to Joe.

SENDING UP smoke signals to get them to answer a phone? Calling for med refill for daughter monthly is a horrible. Ive been trying to call leave message for and hour ++ ? EVERY MONTH? HOW DOES ONE DO THIS ? How do you reach Centerstone for a med refill? This has been the 5 the month of this? come on people?

I am sick of dealing with this place. The office staff is the worst. You can hardly ever get them to answer the phone and when they do they are unhelpful. Absolute incompetence. They will not send you a reminder of your appointment and when you miss it they will not reschedule for six weeks. So here I am without medication once again. This place is a factory farm design to push as many patients through as quickly as possible. Only go here if you have no other choice for care.

They don’t care about patients Many times I ask for a change in medication but it’s always I don’t want to change anything when for a long time I have told him I am feeling off and only thing he’ll do is recommend dbt therapy I can’t do anything 15 do not recommend

I had a really good experience from the girls at the front desk to the supervisor to the Doctor It’s an amazing place to go for your mental health needs.

From the office manager to the doctors and every employee in between I find each one to be personally devoted and compassionate towards addiction and mental health issues. It is very refreshing and comfortable for me to come in for a doctors appointment to talk about uncomfortable things when Im surrounded by love and care. Ive been with Centerstone now for about 2 years and theyve helped me with more than I thought I needed LOL Im healthy and sober and owe it to God and Centerstone

Dont waste ur time this place is a joke. First they changed my doctor I had been with over a year with bo warning.... I loved Dr. LANCE shes no longer with them and Dr. Taylor is a pathetic excuse for a Doctor especially when she discharged me for mistakes on their end... in the middle of a pandemic so if u want a doctor that ACTUALLY care for ur wellbeing mind you shes knows Ive had 2 open heart surgeries and she discharged me for not wearing a mask when the mandate was ALREADY lifted. N for medical reasons I cannot have my breathing restricted and if the staff wasnt so nasty I could have even show them the note from my primary care physician so if i cannot get into another place due to this pandemic Im literally going to have to go into the hospital so TRUST me BOYCOTT this place

You can NEVER speak to an actual person when you call. You are led through a maze of automated messages only to have to leave a message. No one returns the phone calls. This place has the Worst customer service and the doctors only want to prescribe medication. Never once has my son been offered therapy. Run from this place.

What a joke