Sarasota Memorial Health Care System's Online Review Report Card

Bay Care was wonderful - professional,knowlegeble, & helpful. ( to my husband with leukemia/ pneum- & to me a after fractured knee) 5 Stars!& Thanks!

Would have appreciated that the delivery person wear a mask if he was continuously entering the house when there is a cancer pt who has undergone weeks of radiation and chemotherapy, and thus has a very weak immune system. He even came into a foot of contact with my mother and said something to her. Not cool during COVID19..

BayCare HomeCare, 6075 Rand Blvd, Suite 3, Sarasota, Fl. 34238Their site says “When you are sick or hurt, waiting for care shouldn’t be an option.” It's not an option, it's a requirement, I'm still waiting.I was discharged from the hospital last Sunday. A BayCare nurse came to visit Monday. She was more interested in her paperwork than in her patient (me). She came back Tuesday, promising to return Friday, but was a NO SHOW. I called the office Saturday. Scheduler Sean said next visit sked for next Tues. Seriously? A whole week with no home care for someone just discharged? Supervisor Melissa called back. “If you really need help, I can have a nurse call to set up Sunday visit.” It's Sunday, so far no calls. I have an assortment other complaints not worth detailing here.

Please re-Train office personnel and visiting personnel. They need to say " There are charges for this service the insurance may not cover " Do you still want Home Care to send visiting personnel ? The answer to this is easy, do not send as stated on the phone. No fine print needed than.Misleading people and disabled people into signing a sheet (not nice or a good practice) that's what I've experienced with a friend who didn't even know what she was signing. Thought she was signing for someone that actually showed up to verify they were there for their time sheet.Than sending a bill when they clearly said over the phone, there is not going to be a charge, they insisted the insurance would pay for it.The care was limited, late and no shows and not even useful. Just a way to fill in their time sheet to collect a pay check.They need to have people give them a charge card before they even walk through the door like a co-pay and let's see if they can do that right.I'll bet they won't be able to mislead any people. Once the card is out, you know your going to be paying for something, now that's a clear understanding your going to be charged ! And no one will do that once they had heard over the phone their ins. is paying for it.They don't need to send anymore bills now because they are not going to be paid by someone who is disabled. My rating is not even a star. Poor business practices.

Supplies arrived late or weren't supplied at all. We asked repeatedly for certain necessary items and were always given excuses or they would not give us enough to last until the next visit. We ended up having to go out and buy more surgical gloves, alcohol wipes, and use dixie cups with sharpie lines to measure with! Ridiculous! The nurse who visited us was nice. Would not use them again.

If I could give them less than 1 star, I would‼️