AUI - St. Augustine's Online Review Report Card

I was sent to this office by the VA and have called 10 times over 3 weeks for a appointment with no response.

Highly recommend Dr. Epstein and Advanced Urology Institute. I have been seeing Dr. E (AUI) since 2018, the start of my bladder cancer journey. Chemo and radiation treatments for 1 year. Been in remission since 2019, with follow-up visits and several Cystoscopies up thru and including 2023. Still No Cancer!

Blonde middle-aged receptionist was the rudest, most evil behavior case I have seen in my 73 years. I will never again return to that South Park office nor that practice. Problems....look to her

I WOULD ECHO THIS DESPCRIPTION OF THE STAFF, AND THEIR INEPT HANDLING OF REQUESTS FOR HELP IN IMPORTANT MATTERS SUCH AS PRESCRIPTIONS.I HAVE BEEN WITHOUT A KEY REFILL FOR NEARLY A MONTH NOW, DESPITE MAILING A LETTER (THE KIND THAT HAS AN ENVELOPE AND STAMP) TO DR V.NO RESPONSE.HE IS A SPLENDID DOCTOR. HIS STAFF LETS HIM DOWN.THEY REFUSE A REFILL FOR AN RX WE HAVE USED FOR YEARS,UNTIL I HAVE AN APPOINTMENT.BUT THEY CANNOT SCHEDULE A SIMPLE APPOINTMENT.AFTER WEEKS AND WEEKS.MEANTIME THE PATIENT SUFFERS.FRANK WARDST AUGUSTINE BEACHCATCH 22 IN ACTIONFRANK WARD

Doctors and PA are great. Cannot get anyone to answer phone or call back. Husband has been waiting for a referral to Gainesville for robotic prostate surgery. Gainesville has requested pathology reports twice to get appointments scheduled. We have called and no response. Cancer waits for no one. Please get something done for us Dr. Epstein.

Have been referred by Primary Physcian on 5/11No calls yet, I have called and left message to set up appointment. No response yet

was in the hospital and was seen by katherine gardner; she s great; told me to follow a with an appointment to remove catheter and possible additional testing. I am a disabled vet and VA is my primary . Also have medicare. Called the office numerous times only to get a recording. Also went on line to file for an appointment. finally got to speak to someone only to be told I have a past due amount and that I need a referral sent in prior to making an appointment. the office personnel needs to be trained better and listen to what is being said. And by the way my past due amount was $19.00 which I paid in full. I will let VA know of the situation

Referred. have been trying to make appointment no one ever respondsHave an appointment - thank you

Staff courteous and friendly. I have been a patient of Dr. Epstein for years-he has always been courteous and answered any concerns I might of had.

Never in my life have I ever been treated so poorly Katherine and the nurse practitioner were very rude this place doesn't care about their patients or their well-being I wouldn't recommend to my family or my friends or my worst enemy