Top Sentiments Expressed in
Top Sentiments Expressed in
Highly recommend Dr. Epstein and Advanced Urology Institute. I have been seeing Dr. E (AUI) since 2018, the start of my bladder cancer journey. Chemo and radiation treatments for 1 year. Been in remission since 2019, with follow-up visits and several Cystoscopies up thru and including 2023. Still No Cancer!
Doctors and PA are great. Cannot get anyone to answer phone or call back. Husband has been waiting for a referral to Gainesville for robotic prostate surgery. Gainesville has requested pathology reports twice to get appointments scheduled. We have called and no response. Cancer waits for no one. Please get something done for us Dr. Epstein.
Staff courteous and friendly. I have been a patient of Dr. Epstein for years-he has always been courteous and answered any concerns I might of had.
On holidays from Australia. Had Kidney stone attack. Needed surgery. 8 day stay to get everything done. Stones out, stent out. Feeling great now. Perfect treatment. Dr was great. Vicki was great, Jonathon was great. Everyone was excellent. No fault. The only thing I don’t understand is that you won’t email me reports etc for insurance. The need to pick up hard copies is a little odd. But welcome to the USA.Thanks everyone. 😊😊
Been calling all day for 2 days and nobody does not pick up the phone or call back
Called the office about severe left back pain and cloudy urine. Was told to come in and leave specimen. 38 hours and 4 phone calls later, I have not heard back. Suffered through the night and went to Med One clinic. Got right in and meds ordered.Will be looking for new Urologist.
Dr. Epstein, PA John Baron, NP Katherine Gardner, and nurses offer outstanding "patient care" even during the busiest of times. Dealing with the intimacy of urinary issues and having a predominantly geriatric staff can be time and emotionally challenging for the care-giver, yet the AUI staff at the St. Augustine office do so with a professionalism that is comforting and compassionate.This old sailor and marine proclaim this office "outstanding."
My doctor contacted Dr. Epstein's office 10-days ago to set up an appointment for me. Despite a subsequent follow up from my doctor's office and a voice mail I left with his office, no response was received from Dr. Epstein's office. If this is the level of attention his office gives to patient's, don't waste your time with him. Many of his other patient reviews are not too flattering either.
Dr. Epstein is a caring professional. I trust my life with him and his staff.
Jonathan was very personable and thorough. I was so glad they were able to squeeze me in, order testing and help me get past this last kidney stone episode. I feel very confident seeing any of the providers here, as I have received excellent care. Thank you! Gina Fallica, St. Augustine
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