Jax Spine & Pain Centers's Online Review Report Card

I had been in pain for years until coming here they found the shots that worked for my back and I’ve been pain free for a year in between shots

My foot doc referred me to this facility for treatment of RSD. Thus being Im in acute pain 247. I already have a stimulator installed so this procedure Ive attempted to get scheduled since mid June is to replace the battery but NOT a one single person at this facility has yet to return the 50 voice mail messages left to date. The service and patient care here is horrible and these people should be ashamed to call themselves doctors

Dr Haynes is fantastic. Very skilled doctor with spinal injections and diagnoses. They help make my day to day living a little easier after two spinal fusion surgeries and Degenerative Disc Disease as well as Sciatica. They send texts to remind you of assessments and video appointments. Highly recommend these pain specialists A+

Worst pain doctor in the Jacksonville area

I had an excellent experience with Dr. Justin Mann today.  I have a terrible TMJ and it gives me a lot of discomfort and at times unbelievable pain. On top of having TMJ problems for more than 50 years and dealing with some things LIKE not chewing gum cracking ice to eat not opening my mouth to eat a stacked high sandwich or a burger.  Knowing all these things to avoid I chose to bite or crunch down on a blow pop sucker out of the Halloween candy from my granddaughters stash from that night.  My sin was biting down so hard to get to the gum I had immediate pain.  One week later I saw a dentist 4 weeks later I had seen 3 dentist with no pain relief so at my next appointment I saw Dr. Manns   PA and  she got busy finding something to help for me 2 weeks later because of our wonderful right Insurance situations I got to see DR.JUSTIN MANN AND HIS WEALTH OF KNOWLEGE he gave me a painless injection in my TMJ joint .   THIS is no LIE  I felt immediate relief and I HAD THE BEST REST AND SLEEP LAST NIGHT   in over 4 months.  THANK YOU THANK YOU VERY MUCH DRMANN.

The worst service Ive ever received in my life They Cancelled my appointment while I was at the office. Then they told me they rescheduled for the following month Well guess what they did not reschedule my appointment  The staff is rude and just unprofessional

I find Dr. Hanes and his staff to be very caring and responsive to all my questions and needs regarding various conditions of my aging 83 year old back. They are working to strengthen the back as well as reducing pain levels. Thank you

I have been a patient of Dr. Carey for many years now and believe I have a ton of experience as a patient.  Dr. Carey is absolutely world class and you will always have a wonderful experience with him.  He is friendly patient and explains everything well.  When I am physically at the office for an appointment staff are also friendly and professional.  Thats the good news.  The truth is that beyond the first appointment you will only see your physician for procedures and must see a PA for everything else.  I have had about a dozen different PAs during my time as a patient at this office so there is pretty much a revolving door which also means wildly inconsistent patient experience and care.  What really is a big and completely consistent issue at least for the past decade is that after you leave the office its like winning a lottery to be able to call and get through to a person that can assist you.  Ive had so many things fall through the cracks resulting in delayed care that Ive lost count. An example I am currently dealing with is simply rescheduling an appointment.  This is from today.  I need to reschedule an appointment for my mom since her MRI cannot be done prior to her already scheduled followup appointment for that purpose.  Ive have called the office numerous times and followed the correct prompts to get through to patient scheduling and each time have been on hold for over a half hour with no luck getting through to a person.  One time I called and spoke to the operator  and she seemed completely disinterested that it appeared something was wrong with the scheduling line.  So far today I have spent several hours trying to reschedule a simple appointment.  They do have an option to leave your info for a call back but that has never worked for me or the return call comes days later.  I truly wish they would be more aware of patient experiences when not physically present in the office.  I remain quite disappointed with the dichotomy between world class and completely substandard experience at this single office.  There have also been issues over the past year as it relates to the pandemic.  The office is supposed to be following precautions but this seems entirely inconsistent.  For example they have someone at the door taking temps but that person sometimes disappears and patients come and go without being screened.  Another example is hand sanitizer which though present in the lobby is not available in any of the patient care rooms.  These are only a couple examples of failed precautions at this practice.  I appreciate that the office is busy and they must serve many patients but part of patient care happens when the patient is not present and they just cant seem to get it right.

All about money. I am a cancer patient whos had cancer multiple times. I had a 500$ balance after losing my job and insurance due to COVID. They would not schedule me without paying my balance. Fine. I offered to pay 275$ to make an appointment and pay another 100$ a week later when I came to the appointment and go on a payment plan after. They refused to see me. Knowing that I take pain meds for years of chemotherapy I asked if a nurse could call me to advise me on what to do if I went through withdrawals or if there were resources for anyone in my situation. They refused to have a nurse call me to tell me what to do. They kicked me while I was already down. Its all about the cash for these people just like it is for all places like this. They put money in front of lives. Keep in mind I have been a patient of theirs for YEARS I have taken their advice and before COVID I ALWAYS paid in FULL. I never had a balance before this. Its unconscionable. They would have had the whole balance if they gave me two weeks but instead decided to abandon me in this time of need.

Dr. Hanes and Tara Adams have made a new woman of me I am 72 years old and have been in a lot of pain for as long as I can remember. Long story short he repaired my fractured vertebra. Yes I am a little sore from where the needle went in but I feel wonderful I slept well for the first time in years and can move and walk with no pain I cant thank Dr. Hanes and his wonderful team enough for the incredible change in how I feel I feel much younger now and have a LOT of energy and this is only the 2nd day post surgery I would not go to anyone else for pain management. I highly recommend Dr. Hanes at the St. Augustine FL location and his staff there. From the front desk to the team that takes your vitals to Tara and Dr. Hanes I have always been treated kindly and with concern. Dr. Hanes is a Godsend