Kelly K. Jago's Online Review Report Card

I don’t usually do the whole ‘bad review’ thing. I usually stick to good reviews and consider the bad experiences as a ‘one off’ and take it upon myself to not go back to the establishment, whatever establishment that might be. However, I have become extremely frustrated with the office in World Golf Village recently, so I’m making public my experience for those to review. I have been seeing Dr. Jago for a year and a half now and she has been amazing. I have had two annuals, and a few follow up appointments addressing some concerns I have about my fertility. She was able to ease my mind and assure me that my concerns were normal, but unnecessary due to test results and ultra sound results. Since then, in the past few months, I had an abnormal test result come back and the office attempted to call me one time. I was unable to answer, they left me a voicemail, and I returned their call the next business day and no answer. I called for two days in a row and no answer. They finally called me back with my abnormal results to inform me of an issue I needed medication for. I was a bit shocked by their lack of urgency to contact a patient regarding results that required medication. However, I let it go and assumed they are busy and understaffed like the rest of the world right now due to the pandemic. A few weeks later, I called to request an additional test and left multiple voicemails before someone called me back a few days later. When they called they informed me that Dr. Jago honored my request and I would hear from the lab to schedule an appointment the following week. That was three weeks ago now. I have called the WGV office a handful of times and left them a handful of voicemails requesting an update. Still no response. I am very frustrated by the lack of communication and sense of urgency by the office of a doctor I am entrusting the birth of my future child with, not to mention my current gynecological health. If you are a patient needing additional attention, outside of your normal annual check ups with typical normal results, I wouldn’t suggest that this office is the right one for you SOLELY based on the communication skills of the front desk and nurse staff. Which is very sad as the doctors practicing there have been awesome.

Dr. Jago is wonderful! I've known her for many years and her compassion and knowledge is bar none.

I love Dr. Jago! best OBGYN ever.

I went to the world golf village location. Everyone at the front desk was pleasant. I came in with a couple things I had questions about and also explained that we are trying to have a baby so I wanted everything to be checked to make sure it’s in working order as I have previously miscarried. Dr. Jaygo, while nice, did not answer all of my questions, I felt very rushed and felt like she was worried about getting to other patients. I messaged her on their message portal and ask some questions I needed clarification on. Well I then got an invoice in the mail for an online consult through the messages portal. They literally charged me to message the doctor to ask her a follow up question. While it is a small amount I think it’s absolutely ridiculous that they are charging for a messaging portal for questions. I called and asked for it to be written off and moving forward I would not use the portal so I don’t incur cost. They said the balance stands and they won’t be writing it off that it was in the paperwork that I signed. Like are you really hurting for $24? I won’t be going back to this practice to see this doctor nor any doctor in this company. They are money hungry and don’t answer all your questions fully.

Dr. Jago is such a fantastic knowledge OBGYN. Definitely the best!!!

Dr. Jago always takes the time to make you feel comfortable and welcome in her office.

Dr. Jago is such a wonderful doctor. She is personable and really tries to relate to her patients. She makes the appointments easy and takes the dread away from annual exams!

Dr Jago is a amazing Dr she listens to me and she spends time with me.

Dr. Jago is AMAZING! She is quick to put you at ease and make you feel as though you are her long lost friend. She delivered my twins and did a fantastic job. Now it’s 2.5 years later and my boys are thriving because Jago gave us wonderful care and made sure that she watched for any issue we might be facing. I would highly recommend her to anyone that might need a wonderful doctor. She is the absolute best and most kind! She is great at what she does and I absolutely love her!

Wonderful doctor. So sweet and caring I highly recommend her to anyone. She delivered my baby via c section and made everything so easy for me. Thank you dr jago!