Capital Health Plan's Online Review Report Card

As an exclusively pumping mother I find it very disappointing that CHP will only cover the Ameda breast pump. Other insurances allow the member to PICK their own pump and then fully (or partially) reimburse the member for the cost. As a woman who has to depend on a machine in order to feed her baby I’m just extremely dissatisfied with CHP’s customer service- do better; there are wayyyyy better Breast pump options other than the Ameda and since breastmilk is such a valuable asset with so many health benefits you’d think a health insurance company would do everything in its power to encourage mothers to breastfeed. By forcing me to only use this pump my breastfeeding journey will likely end much earlier than it should. Very dissatisfied and wish I had gone with another insurance provider for this reason.

A huge Thank You to the very professional staff at CHP for the quick, safe, kind and efficient service in providing my first dose of the Covid vaccine. As a CHP member in an eligible category, it took one 5 minute phone call resulting in an appointment 2 days later. Nicely done!

I previously tried to leave a one star review for this place but I guess the algorithm in the system just kicked it out because it never showed up. I’m going to try again and leave a two star review because I can’t leave a zero in the ones don’t show up. I went there in pain to be treated for sciatica in my leg that was excruciatingly painful and there were zero other patients waiting in the reception area. The doctor and the assistant were both rude and rushed me through the process as if I had no problem at all and they had no intentions of treating me. As far as needing something for pain is concerned they remarked snidely you can take Tylenol.

In 1995 our son was born at Tallahassee Memorial Hospital in critical condition. His odds were 5050. He was flown to Shands where he received lifesaving surgery. We drove down to Gainesville the following day. That evening I spoke with a Capital Health Plan agent who made sure the cost of his medical treatment should be the least of my concerns. My husband and I have never been more grateful for anything in our whole lives...except of course finding out a few days later that our newborn was going to be okay. The total cost for the three weeks of intensive medical care was well over $100000. And it cost us $5 the copay at that time. I will never be able to thank CHP enough for being a shining light during one of the darkest times of our lives. They will always get five stars from this raving fanBTW that baby is now 25 years old. He is a talented composer and musician has his own podcast and works in the music production industry. It also doesnt hurt that he is one of the kindest human beings you could ever meet. We are blessed

We love CHP!

We had a positive experience with CHP urgent care. Check-in staff, nurses, and doctor were all superb and I want to thank them for such a good experience considering the circumstances. Dr. Gunter was such a patient and caring doctor, it surprised me how attentive he was. That in itself prompted me to write a review. Thank you, Dr. Gunter!

the staff are extremely extremely rude, they messed up the prescription, they sent the prescription to the WRONG place. definitely don’t recommend

I tried to make an appointment at CHP urgent care and neither time I was able to make an appointment. The first time I called and they said they would call me back and it took 3 hours then they said they had no appointments and that was that. The second time I told them what was going on where my tonsils were extremely white and I was having trouble breathing and the nurse told me to take some Advil and would not let me make an appointment. Will never try here again. TMH urgent care is INCREDIBLE so would recommend going there :)

Nice facility with great staff. They got me in, took care of me,and got me on my way quickly.

In 1995, our son was born at Tallahassee Memorial Hospital in critical condition. His odds were 50/50. He was flown to Shand's where he received life-saving surgery. We drove down to Gainesville the following day. That evening, I spoke with a Capital Health Plan agent who made sure the cost of his medical treatment should be the least of my concerns. My husband and I have never been more grateful for anything in our whole lives...except, of course, finding out a few days later that our newborn was going to be okay. The total cost for the three weeks of intensive medical care was well over $100,000. And it cost us $5, the co-pay at that time. I will never be able to thank CHP enough for being a shining light during one of the darkest times of our lives. They will always get five stars from this raving fan!BTW, that baby is now 25 years old. He is a talented composer and musician, has his own podcast, and works in the music production industry. It also doesn't hurt that he is one of the kindest human beings you could ever meet. We are blessed!