Gregory Williams's Online Review Report Card

My appointment was for 9a.m., but the day before, they tell me that I need to arrive 15 minutes early. Why not just make the appointment for 8:45?

You guys should fix the "we take Medicaid " thing that's on Google because i called and Humana is not accepted at this office. Also, they do not accept self pay for new patients

July 2022 This is a review of the office staff at Dr. Williams office. I can't review Dr. Williams because the staff made it impossible to even see the Doctor. My review is long but I would recommend that you stay away from this office. I called the office in either April or May 2022 to ask if they were accepting new CHP patients, they were. Here is the Red flag that I didn't notice then but is very apparent now. They wouldn't set up a new patient appointment without you filling out the new patient paperwork. Which wouldn't be so bad if you they could e-mail or fax it to you. No, you have to pick it up and drop it back off. Week went by, no word. Called and left message. No return call. Wait a few more days, called again multiple times, no one answers and no message prompt. Finally get them on the phone, the person who sets the appointments is busy or not available. She will call you, no timeline if when that would be. Waited another two weeks. Went through the whole call, repeat, leave msg cycle. Finally talk to a different person who apologized because they were understaffed but they had the paperwork and would be in touch soon to set up an appointment. Soon never happened. Month later did the call, message cycle again. Got someone else on the phone and was told the Doctor wasn't accepting new patients. More than 2 months wasted due to staff incompetence. While I blame the staff I also blame the doctor because he is in charge of his office and he is allowing his office to be run this way. Update 2/16/23 After being told that they aren't accepting new patients my Husband gets a voicemail yesterday telling him he has an appointment on the 24th. It had been so long he had no idea who it was and he hadn't set up anything. He called them and realized who it was. The office explained that they are now accepting new patients and processed his paperwork and set an appointment for him. Wow.

Having been a patient of Dr Williams for 10 years, I can confidently say that this office no longer has the capacity nor resources to provide quality patient care. I believe Dr Williams is getting ready to retire and it's prolonging his departure from medicine. And so patients are suffering because of it. Look for any other doctor in town.

Have been on the phone waiting for a live person now for 23 minutes hanging up now

I reached out via their online portal several weeks ago and never heard back. I tried calling today and their menu options do not work correctly. I tried to schedule a new patient visit and was told I’d have to come to the office to fill out paperwork and then they would call me to schedule an appointment. I have a feeling I’ll never hear back from them if I do that if we’re looking at their previous track record. According to the other reviews, I think I dodged a bullet. I’m sure the medical staff is great but I can tell the office staff is lacking.

Incompetent, Rude Staff!

He requested a stress test and never shared the results -- three weeks later I had a heart attack. He shouldn't be practicing medicine, he should be on a corner spinning a sign to sell car washes.

I have been a patient of Dr. Greg for over 20 years. He always listens and offers helpful advise and prescribes needed test in a timely manner. Great to have help from such a caring doctor and staff, that makes you feel like he is on your side and not what the insurance company tells him to do. mark worley

Updated 2/22/2021 - We spend days trying to get through to someone in the office but they do not answer their phones, do not call you back, and the pharmacy that received the prescription from Dr. Williams can't get through to them so my son has been unable to get the medicine he needs in order to breathe. DO NOT CHOOSE THIS DOCTOR! THEY ARE NOT MANAGED WELL AND DO NOT ANSWER THEIR PHONES. We love the doctor, nurse practitioner, and nurses but the office staff are not easy to work with and this has been the case for years. We will continue to see this family doctor because we can all be seen (ages newborn to adult) but have thought about leaving and going to another practice because of the front office staff.