Central Florida Eye Care Associates's Online Review Report Card

Need my full refund

Today I had an awful experience with trying to order my contacts. I'll try to keep it simple and quick. When I was on the phone with a male employee trying to place my order he was having issues pulling my authorization. I found that off bc I haven't seen anyone else since my exam. I told him I AM eligible for contacts but not glasses, I'm only eligible for glasses every other year. He quickly stated if your not eligible for glasses then your not for contacts. I told him that's incorrect I've had the same plan for 14 yrs and I know my benefits very well. He insisted I was incorrect and I got upset. I told him that I didn't appreciate him arguing with me when he didn't even have my benefits up since he was having issues. I told him to call my insurance please and to have a supervisor call me back and I asked for his name and at this point he refused . I was in shock . I asked a 2nd time and he refused again said to have a good day and hung up. At this point I was livid . I attempted to call back and someone hung up on me I'm assuming they recognized my number . So I made the decision to drive up there on my way back from work. I will skip my interaction with the front desk and go straight to the manager . Tyler Radcliffe .... extremely disappointing. I immediately asked for the male employees name and she refused every time. I told her I have the right to make a formal complaint to corporate and naming the employees I interacted with. She stated she represents them all and all I needed was her name . I run an office as well and I would never refuse an employees name it's completely unprofessional. She apologized for my interaction with the male employee but she made me feel as if my feelings were invalid and not important. I want to be heard and I want this addressed so no other patients have to have this interaction. Some type of action should be made and I deserve an apology from someone that actually cares about there patients . It's disappointing bc I did enjoy my interaction with the physician but the staff needs additional training including the manager.

I went in for an appointment for them to tell me my eyes were simply used to very high powered contacts and that they could fix my eyesight by simply lowering my prescription to get my eyes used to lower prescription. I am pretty sure that was not how that works as there is no easy fix to my kind of eyes (I have astigmatism and overall terrible eyesight). Another doctor was kind enough to give me the correct prescription after I told my story.

I called to get my son an appointment on 1/12/22 @ 5:02pm for his eyes and I was told I can’t make an appointment without his insurance id number which I’ve done so without it a couple months prior.The girl STACY was very rude and wouldn’t let me speak with a manager to complain about her attitude. she then stated that the manager will be in tomorrow and hung up in my face.I really wish these companies will hire more professional people it’s really messing up the companies image. If you don’t like your job stay home.My son was going to be a new patient but I’ll take him somewhere else.My daughter,husband,and I are already patients,I’ll be looking for another eye doctor for us as well!

Awful sales experience just making cheap money

This place was amazing before they change its name to Clarkson Eyecare. They have an amazing front desk employees and an amazing doctor called Dr. Cook. But when it comes to sales be prepared to the worst experience I’ve ever had in my life. We just need your money. We will make promises that we will never keep. We’ll change all the ETAs after you pay and this is what we have. When it comes to a non-qualified sales agent (like the one that was helping me) they will pull them back and send so meone else to tell you that everything you’re saying is wrong. Remember guys I started this when your rating was 4.1 Bottom line: take your prescription and run away 🏃🏻‍♂️ 🏃🏻‍♂️

I was a client 2 years ago. After the exams I decided to buy a pair of bifocal glasses I chose one.I ask if the easy to clean or scratches .she said no none scratches at all. So I ordered. But what a surprise frame is good but the cristals are plastic. So is hard to clean. And is so very scratches glasses and over price. I paid almost $ 500. For this garbage. Am total disagree when people like them they just care about money. [I have other pair of glasses from Prados Vision it has 7 years ago. none scratches at alland is super easy to clean.I paid the same. But of course great.].

The front desk young lady was very accommodating to my needs and Dr Carlson was very easy to talk to. He was knowlegeable by answering all my questions and he did not rush my visit. He was caring and treated me very respectful.. I recommend him highly as long as he continue to be this type of doctor.

Unprofessional & disrespectful treatment: My mother had an appointment today. She has a disability and chronic illness, so going to her appts aren’t easy. She received a text confirmation of the appt. When she arrived, the staff told her they canceled the appt. Why? Because the doctor wasn’t there. This is the 3RD time her appt was canceled and they did NOT notify her. What exactly is the problem? Are you picking and choosing which patients to serve after they walk in? Absolutely unprofessional, disrespectful and inconsiderate treatment. Treat people with respect or close your business! Proof of the last text she recieved on 3/29.

We were TWO minutes late for our appt due to the lady at the front taking our temperature and asking all of those questions. I took a half day off from work to take my daughter to the eye doctor. They said we had to reschedule. I was so angry I just walked out. We've been going there for three years. Found another place closer that takes my daughters insurance. Done.