Your Kids Urgent Care's Online Review Report Card

We're from out of town and so thankful that this urgent care was opened. There was no wait, the hours are 6pm-10pm. The nurses were very sweet and helpful when it was time to check out they made sure we sent out prescription to the right place. The reason for knocking off a star was because the doctor, although thorough, was very condescending. Maybe that was just her attitude but we were taking our two year old to the doctor in an unfamiliar place and she acted like she was annoyed with us.

Front desk is INCREDIBLY RUDE. She was upset because I came back to get a problem fixed that SHE and her coworker messed up. Not only did she violate HIPAA she tried to make me leave because I insisted she fix the problem she caused. I didn’t get rude, I didn’t yell curse or anything. I was just there to get everything situated she came back with the papers slammed them on the counter and screamed “THERE YOU GO,HAVE A GOOD NIGHT!”

Excelente atención staff very nice and the Dr!!!

Took my son here today and had no issues, was fast to get in and the women up front weren’t rude at all. The Dr was also nice, I’d come back here rather than another pediatric urgent care

This place use to be my go too when my babies were babies but literally for the past year plus they are TERRIBLE. I called at 9:05pm the phone just rang and rang Location says 10pm close time we pull up at 9:24 after knocking and ringing the door bell the front desk lady who clearly heard the bell tell us at 9:30 they take there last patient at 9:30 pm mind you she tell us that at 9:29pm after us knocking to be let in and was ignored. They than turn the lights off again door says 10pm website says 10pm yet it’s okay 9:30pm. What made it worst someone who works there seen us literally pull up spent time staring at me but didn’t mention them being closed instead waited until we got out the car to walk to the door and IGNORE us. Clearly we came because my child needed to be seen it’s called a URGENT CARE.

Una experiencia súper desagradable con las front desk del lugar, son personas poco empaticas y con pocos modales. No deberían estar atendiendo clientes porque no tienen la paciencia que un servicio de salud merece.

Very satisfied and happy with our visit. We took our almost 2 year old son here the other night, we called prior since we live 45 mins away, she let us know there was no wait but two patients in the back. I filled out all the paperwork online and checked in on the way there. We walked in, the front desk was very nice and collected my co pay and we walked right back to be seen! The pediatrician on was super nice, very knowledgeable and helpful. Thank you for people like you! Grateful that urgent care after hour places are available for us and our babies!

My child is feeling A little ill today. I look online to see if it’s open today, it say till 8 pm!! So I book a appointment online. Drive there and they are closed and it’s 6:04 yay 🙃

Worse place ever. I’ve brought BOTH my children there because of covid of course l, and that was since Dec 31st. As of yesterday 01/05/22 I was given my daughters results, which by the way was ALSO seen Dec 31st, but my sons results were still “pending”. So I called today, not only to be hung up on 3 times, but to off the bat to tell me it’s only been “day 3” and results haven’t came in. Not even ask the patients name or DOB just to make sure and check. Seriously regretting ever going to this place!

Horrible and violent staff! After asking why the signs say they close at 10pm and yet it was 9:45pm and they were telling me they were already closed and turning us away.....bernice(is what i was told her name was, african american lady at the front desk with bright long yellow nails, says she is the manager, and braids)decided she should jump up out of her chair and start yelling at me to leave because they were not going to attend to my child or else! She went as far as yelling that I didnt want none of her tonight because I didnt know the type of night they were going through! She was so irrate that i closed the front door so none of the parents standing by the front door waiting to be called in would hopefully not hear the craziness going on with the staff. Feeling terrible that the patients inside were stuck hearing the madness! I have been a nurse for almost 20yrs and never EVER have I ever seen this type of behavior from a medical staff. Nor should anybody be treated this way because as medical staff we have to be understanding to our patients and what they are going through as we have chosen this career to help others NOT ATTACK our patients! I cannot believe this place has somebody working there with children all around that would behave in such a manner!