Aaron Mates's Online Review Report Card

Dr. Mates and I had talked about my options for my injured achilles, one option being surgery; but he suggested I try physical therapy first. He took the time to explain things that I could understand. He is understanding and shows compassion. I was reluctant because the pain was intense just to touch it. I honestly thought after physical therapy I would still need surgery. I was so wrong, after 4 weeks of physical therapy, I can walk without the "boot" and no more swelling and little to no pain. Thank you Dr. Mates

I just had plantat fasciitis surgery and feel great. Professional staff and full trust in Dr. Mates.

Been there 3 times worst service ever this time and may not be back

My husband Arville had a complete ankle replacement and Dr. Mates called me and explained everything I need to do and never ever sounded rush to get off the phone with me. I have never met him because of COVID but I trust him as much as my husband. May you have many blessing a long your way and my God protect those beautiful operating hands.

Worst issue: You CANNOT get in touch with them if you have a medical issue...you leave a voice mail and THEY TOLD ME that their standard is a 48 hr time frame to return a call!!! The office is a disaster for scheduling (multiple instances of them deciding to change my appointments!). The doctor runs LATE, like 1 hour late, EVERY SINGLE APPOINTMENT! AND, I had a fairly poor surgical outcome.

Poor office and a poor surgical outcome. Dr. Mates very much misrepresented my expected recovery time: He specifically said "you should be walking normally at 12 weeks", but when I reached that point in time, he was saying "You are doing great!" but I couldn't walk well yet, and he said "I never said that." But I have it recorded!

Dr. Mates is caring and compassionate, listens to me without rushing me out of the office and explains everything to my satisfaction. He did not push to do surgery on my foot, but has given me the chance to try to heal it with exercises structured for my injury, Lisfranc, immobilization, (wearing a boot and compression devices), limited weight-bearing, icing the joint and elevation. Everyone I have dealt with in his office has been kind, professional and made me feel like a person and not a number. I am impressed with his manners, his treatment of me and his conservative approach to my injury. Having worked in the medical field many years, I know that the wait times in an office such as this can be frustrating, but I have not had any unreasonable or long wait times to get in to see him or for x-rays. I would recommend him to anyone with foot or ankle problems.

For anyone looking for suburb orthopedic care, physical therapy and/or surgery this is the place to be. I've been a patient for more than 3 years. Both Dr. James Donvan and Dr. Aaron Mates, who are both surgeons, took care of my hand twice, both knees and now recently second foot surgery was performed by these two well experienced surgeons. They are friendly, have bedside manners, very professional and explain everything to you in layman terms. The staff whether on the phone or in person, are truly so caring and friendly!! I love Florida Joint Care Institute and my deepest gratitude of saying thank you from the bottom of my heart! May God Bless you both!!!?? (PS: My real name is Emine Collins)

The biggest issue is the wait times and secondarily that the office changed several of my appointments. You can plan on waiting a minimum of over 20 minutes per visit, and frequently much more. Additionally, they have very poor call-back behavior...I got told that their standard is 48 hours to get back to a patient! That is a looong time to wait with a post-surgical medical issue/problem!

Dr. Mates, is a caring, compassionate, concise Dr. He evaluates the issue, explains it in simple terms, gives you options for care and answers All questions you might have. I would highly recommend him, if you want good care.