Stephen A Hanff's Online Review Report Card

Saw MD in April and he ordered gel injection for my knee said it would take 3 weeks for approval. Approved on 5/10/23, office said wait. Waited and called Liz very defensive and unhelpful. Told me I have many other patients to deal with beside you. Office lost authorization papers. Had them faxed and emailed, Liz said she still could not help me. Spoke with office manager ,Andrea who then had Liz call me back to tell me she could not help me and I would have to wait a few more weeks for the injection. And to basically stop calling her.

Had my second hip replaced by Dr Hanff at his outpatient center in odessa. Other than being 8 miles east of trinity hospital, the entire center treated me fantastic and 10 times better than trinity hospital. Also in and home in 5 hours!! Dr. HANFF has done my wife and many neighbors. I don't say it often, but this Dr is fabulous!!! I have no pain at all second day and walking like normal, wife is making me just using a walker for safety.

I went there for my first visit. I had a hard time with their portal and their office staff was not knowledgeable. The office manager Andrea apologized for her staff as "she was new only about 4 weeks in and that a lot of their veteran staff was not in." We also discussed copay and we understood that the copay for Dr. Hanff would be $35. When I was checking in early with Debbie at my appt. she began to get combative and argue with me and telling me that my copay would be the $125 and that I should call my insurance. I called them and confirmed $35. When i put them on the phone with Debbie and Andrea at the desk Debbie got angry and stormed off. Andrea then they told me that I needed to go get my x-rays and come back. I explained that I was not told that. She then stated that staff aka Debbie said I was cursing at her. I asked her if I cursed or got disrespectful at any point and she said no and I said why would I start now. She then stated that it was best if I seek care somewhere else

Dr. Stephen Hanff is a very skilled, knowledgeable and caring doctor. He cares about his patients and he is always willing to help. I highly recommend his services. Florida Joint Care Institute is a state of the art facility and the staff provides professional care.

I went there for my first visit. I had a hard time with their portal and their office staff was not knowledgable and each department doesn't know anything other than their specific function on the phone. I had to get the office manager for assistance. The office manager who is Andrea or Angela apologized for her staff as "she was new only about 4 weeks and that a lot of their veteran staff was not in." When I spoke to other individuals before her. We also discussed copay and we understood that the copay for Dr. Hanff would be $35 and I explained that Dr. Cook would be $125 based on the insurance. When I was checking in early at my appointment they began to argue with me and telling me that my copay would be the $125 and that I should call my insurance. Then they told me that I needed to go get my x-rays and come back. I explained that I was not told that and that their office would be able to get my records. When I called the insurance and got the representative on the phone regarding the co-pay and she told them I was correct and it was $35. Debbie the receptionist got frustrated and walked away and then Andrea advsied me that it was my responsibility to have my x-rays here now and that they cannot help me and then told me that I cannot be cursing at the staff. I advised that is a lie and that I don't and have not cursed at anyone. I advised that I didnt curse at anyone on the phone yesterday and when I spoke to her I didnt and she confirmed that. I advised that Debbie is causing issues because she was wrong and is covering herself. She then told me that I needed to seek medical assistance somewhere else. I wanted to be there because the Doctor had good reviews but this "New Staff" they have is horrible.

I had a great visit and experience. The staff was very helpful and the wait was minimal. Dr. Hanff was very knowledgeable and treated me very well.

I have gone to Dr Hanff for two different injuries over past five years, and I cannot recommend him enough. He is truly the best in the area. I had a very painful shoulder injury, and it is now pain free thanks to Dr Hanff. What a relief!! I know I had the best care possible.

Dr Stephen Hanff repaired my torn meniscus and treated me with cortisone shots for pain. In both situations my outcomes were successful and I am back to my normal activities. Not only is he a skilled surgeon, but he is also a caring individual with a very respectful and responsive approach to his patient.

Courteous, professional and efficient… would highly recommend. 👍

Dr Hanff is so amazing . He really cares about how you feel as a patient and truly wants you to get better . He is one of the best doctors I have ever been to .