Tgmg Valrico's Online Review Report Card

I’ve been a patient here for almost a year, I absolutely love it here, I see Edlyn Brown and am happy with my care, she listens every time i have a question and really sincerely cares for her patients, going to the doctor is already nerve wracking enough but the staff here is amazing and makes you feel so welcome and puts you at ease from the start, my wait is never long either which is important.

HORRIBLE.. I arrived to my appointment at 9am, went through the initial process and it was a mess in itself. I advised I didn’t want access to the patient portal because I have the tendency to over react if anything looks off and it causes me great stress while waiting to see the doctors just to find out everything is fine. Instead of a MEDICAL FACILITY being understanding and moving on they still tried to “sell me the benefits” i said no as kindly as I could 3 times then we finally moved on. They wanted a photo for “identification purposes” I said I wasn’t comfortable taking my mask down to take a picture (we’re literally in a shared space where sick individuals come daily, I’m not taking my mask off, plus I had JUST given her my DL!?) she seemed annoyed, I ignored it. They then go through this while speech on how if you’re late 15 minutes you will be rescheduled, they look for verbal acceptance then have you sign their pad and she went to collect a copay, I advised I shouldn’t have one for this visit as I scheduled a physical she said it’s up to the provider if they perform the physical or ask me to return for one. Even though I didn’t agree I said okay so I’ll pay after my appointment just in case she does complete my physical she kept pushing “payment is due at time of service” I responded “yes ma’am however services haven’t been rendered and I’m not pre-paying for my service.” She walked away went to complain to someone who also advised her I technically don’t have to pay till after I’m seen. I sat down to fill out the paperwork, multiple people came in checked in and went straight to the back, I waited till 9:35 then went to the desk to confirm my appointment time am ensure I didn’t come at the wrong time, I was THEN advised the provider is behind and I’ll still have someone ahead of me.. I’ve been here since 9 and it takes 35 mins to give me a heads up… but based on the speech if it was me behind I wouldn’t be seen. I walked out and will not return to this location. I went based off of Tampa Generals reputation but I can loudly this facility does NOT represent Tampa Generals mission statement.

Shawn Wallace and Madeline Horn are both great! Highly recommend both of them.

While Madeline Horne provided excellent service while in the office since then service has declined. Left message on a Thursday morning about complications with medicine, followed up on Friday as complications had increased and hadn't heard anything and ended up having to leave another message or schedule an appointment for the following Tuesday. Finally heard back Monday afternoon after I ended up at urgent Care on Friday evening.Fell and needed an x-ray of my wrist refused to give script without seeing me but they also didn't have any appointments available for the same day.

As a business owner, I have maintained that the majority of bad reviews could have been avoided through communication.I had a good experience with my provider on the initial visit, and since it went south. I have been leaving messages with the front desk for four days, each time I was promised some form of follow-up from the Doctor. I haven’t received a single call, text, or email. This isn’t an industry where ignoring a customer is an option, considering the condition he/she may be in.

Thanks for opening up a new location. It is a nice new office and staff is very friendly.

Nice and friendly office.. BUT would be nice if they had a kiddie table and toy...similar to Lithia/Riverview office..Thank you busy Gma raising 3 grandsons