Susan Mihm's Online Review Report Card

Unprofessional and rude office workers, Christina in particular is ruining the reputation of this medical office. Avoid at all costs.

Dr Mihm is great, she’s been wonderful to us since our child was born and always makes our visits quick and easy. However the office staff here is the reason we’re leaving. The receptionists and nurses seem like they hate working with kids, always appear inconvenienced and just make every call and appointment unpleasant. The old office was much more welcoming and the nurses were fantastic. My toddler is scared of the SMH office now, so we’ve decided to go elsewhere.

This office never seems to fail in the department of horribly rude nurses! Yet again just experience another horrific appointment because the nursing staff does not keep things consistent so everytime it's a different procedure or way for both me and my kids and they don't care even though I've expressed our need for consistency for successful appointments. Anytime you go in there tons of other kids are just screaming because the staff doesn't put in effort to go fast, communicate to the parents, or downright just have a heart for the kids. That was my last and final appointment ever at this office. So sad that an office like this even exists for kids.

We fell into Dr. Mihm’s office by happenstance after the birth of my daughter. Our selected pediatrician fell through and as Dr. Mihm checked us out at the hospital, she invited us to visit her practice. Three and a half years later I still can’t stop singing her praises. Since she has transitioned to the physicians group she is a bit more difficult to get an appointment with but she still treats parents and patients with patience, care, and compassion. I recommend her every chance I get.

Dr. Mihm is amazing. She is patient, kind caring and involved in her patients care even with specialist. She always takes time to answer questions and explain things in a manner that is understood. Her office staff is often times undesirable. They can be rude, have attitudes and not helpful. Scheduling has often been difficult and repeated calls for the same requests before you get what you need. Its a shame that the office staff is not as great as the doctor.

Dr. Mihm is amazing. She has always been patient and kind to both my children. She has always taken her time to explain things, answer all questions and kept up with all of his care even with specialists and ER visits. Her office staff sometimes is less than desirable. It often times takes several calls and requests to get what you need. They are also sometimes extremely inattentive to what you are requesting over the phone.

I am a single working mom to an Autistic son who goes here. This office staff literally goes above and beyond to accommodate us. When I have any issues with his insurance or scheduling I call them and they truly work with me. I’m so beyond appreciative for their hard work and keeping my son on the fast track to success. Thank you from the bottom of my heart to this amazing Dr and staff!!

She truly cares and listens! First pediatrician to really give us a better diagnosis and understanding of our child’s issues.

Dr. Mihm has been my daughter's pediatrician since we moved to the area 14 years ago. She has always given us excellent care. She is very thorough, very professional, and very easy to communicate with. I have always felt confident that she gives the best medical care to my child that is possible. I am grateful for her and Dr. Kahn. This is an excellent medical practice

Dr Mihm - is caring - takes her time - we have been patients since my son was born in 2009 - I’m very happy!