The Windsor Of Venice's Online Review Report Card

Recent management changes at the Windsor of Venice has reinvigorated the atmosphere with kindness, concern, fun, and liveliness which make us feel “at home”. Many thanks to all who serve us with generosity and love.

Beautiful apartments and common areas. Impressive list of amenities.

Our 99-year-old mom has been at the Windsor of Venice for about 18 months. I attribute much of her well being, positive attitude, and engaged spirit to all that the Windsor does for her. The Windsor offers all kinds of activities; my mom says she has more to do in the day than she has time for. As her personal needs have changed, the Windsor has been responsive, flexible, and caring.They are also attentive to me as well, always and quickly responding to my questions and initiating plenty of communications, especially during the pandemic.During the last year, the Windsor has been working very hard to keep their residents safe and well-tended. So many creative activities, within the bounds of strict protocols.Complaints? My mom is a picky eater, and she hesitates asking the staff for anything special. I wish she would do that, rather than tell me!I live 1000 miles away, so the Windsor is indeed a surrogate family for us all. I could not be more grateful.

I have a close friend who is a resident at the Windsor of Venice and I must say that she cannot say enough great things about this community! I have personally visited many times and everyone from the administration to the line workers, they're all so friendly and welcoming! I have been particularly impressed with their communication during the pandemic. Thank you Windsor for everything that you do for your residents.

I am pleased to share my experience with the Windsor of Venice, where my Mother is currently a resident. We have been pleased, beyond words!! The sunny cheerful apartment is just wonderful, and not far away are helpful, cheerful, lovely staff. We have found a home for Mom. I feel welcome to visit and take her out, and, we also enjoy so many lovely aspects of the Windsor, such fine dining, fun activities and a staff that is so uplifting, honestly, this has been a dream!! I hope you find the right place for yourself, or, a loved one, but, i would take a look at the Windsor of Venice, for sure. Lynn

My parents were at the Windsor for over two years and were lovingly cared for. I cannot speak highly enough about the place and the caregivers. My mother moved into memory care after my stepfather died at age 101 and she had great care in the memory care unit. Judy McDonald, sue french and Donna marino were wonderful to my parents. I biked over every day and they became like family to me. I love the place!

I had a senior friend named Duke who moved into the Windsor of Venice in Nov of 2017. We are so impressed with the staff, the cleanliness and the attention to detail in the care for the people who live at the Windsor. The hallways are wide, clean and brightly lit. Every door has a personal touch that reflects the person living inside the room. My wife and I visited the Windsor 3-5 times a week for 20 months and saw the same care taken whether it was 10 pm, 6 am or 12 noon. Every holiday is reflected in the ever changing decor. We have eaten in the dining room numerous times and found the food to be quite good, better than we expected. Our friend was an old Italian and there was "never enough sausage", but he enjoyed the food and looked forward to his meals. Towards the end of his life, many of the staff would bring him meals or if they knew the dining room was serving something he didn't like, a grilled cheese sandwich. The kitchen is great about providing alternatives! The Windsor is a special place, just visit and you will see what I mean. The staff really makes the difference....

The Windsor of Venice is a very loving, fun, community of people and a most caring staff. With all the stress of the virus and not being able to be with our aging loved ones, they have given us so much peace, with exceptional care. My Mom says they are always popping in her room, with a treat, or water, or a funny outfit, they are keeping the residents, safe and connected. I am so deeply grateful that we found the Windsor of Venice, it is a rare, and very special place!!!

In the beginning I felt blessed to have the help and assistance I needed to care for my husband. However, something has changed! Employees have turned over and the attention to training and response to concerns has fallen off greatly. Concerned and wondering...

Do NOT use Windsor if you or your loved one can’t walk. Do NOT use Windsor if you can’t stay with them overnight. My Dad needs two people to lift him out of bed and we were assured that they could handle this. They cannot. I had to stay overnight with Dad the first three nights because his meds were not in the system. The fourth night, he was left alone and he was given no meds. He takes pills for pain every four hours. He was in pain all night.Nurses and aides are rude and incompetent. It took them 45 minutes to answer call bell. The aides also serve food during meals so if you have a problem during mealtime you will wait. Or the food service will be terrible because the aides are answering calls.