Raymond Duong's Online Review Report Card

Dr. Raymond Duong is about money, money, money! I would go to his office and pay the fee, then he would have his front office staff call me repeatedly to put me on the schedule again so he can give me the results of the blood test instead of having his nurse do that. I would pay twice for the same issue. This doctor is greedy and just wants to make money! The office staff were terrible! He used to have a great receptionist named China. She was the best ever! One day, I arrived there to find out that she was replaced by 2 pushy and nasty girls! Furthermore, his staff would keep on harassing me by calling and insisting that I make an appointment so he can tell me the lab results when his nurse is supposed to do that at no charge. I was fed up with his greed and stopped going there with another family member. Beware of his sneaky and unethical ways to make money!

Dr. Duong is a thorough going professional who is dedicated to his patients. I am fortunate to only need to see him for wellness exams at this stage in my life. Dr. Duong is also relaxed and very understanding. This helps me, and all of his patients, I am sure, to relax for a session that can otherwise be approached with a bit of anxiety. He is very likable while being a good doctor which helps a lot. I highly recommend him.

Wonderful doctor, beautiful office & kind nurses and front office staff. Never a wait.

Dr Duong is a thorough doctor who tries to give the best care with the time booked per patient. Businesses are in business to make money or at least try to get breakeven, otherwise it would be volunteer work. Yes, he has expanded his practice to offer certain unique services that you may or may not be interested in paying for out of pocket. He will thoroughly explain how your health and well-being could benefit from them and it’s up to you what you do with it. As for the rest of the staff, they can only control so much and have nothing to do with the billing or coding of services but will be happy to try to help resolve whatever issue is at stake as long as it is legit. There is NEVER a guarantee that your insurance will cover something. Mind you, bad reviews have another side to their story’s. He is required by insurance to follow many guidelines. One of which is to type during the visit to be able to give the patient a printout of the exam discussion before leaving the office.

Dr Duong is more interested in getting paid than caring for his patients. Has a service to take calls from patient because Medicare doesn’t pay if his staff gets calls. Doesn’t call service back, have to consistently make repeat calls to service, they email Dr. He doesn’t respond. Elderly parent had uti, 5 days after culture results were sent to Dr. Duong, he still hadn’t called in a prescription. During visits, he is too busy typing in notes in account and reading aloud while he is typing to listen to patients concerns.

Dr. Duong gets FIVE STARS, but his staff (front office) needs improvement. I left this great doctor because on every occasion that I called his office, I NEVER GOT THROUGH. I issued this with the front office and they had no comment to the fact that one cannot get through to a "live person". I was at Vero Imaging with a critical issue and both myself and the agent at Vero Imaging were unable to get anyone on the line. We just kept getting a recording. We both gave up and I wound up not getting the image I needed because the nurse at Dr. Duong's office forgot to sign the "script". I miss Dr. Duong very much; he is an awesome doctor.

Love Dr Duong. But his nurse Misty and Billing staff are totally inadequate! They billed me as a medicare patient and my insurance denied the claim. When told they needed to put the correct code in they said it still didn't matter, I stilled owed the money. Called my insurance company and they said they would call their billing company, because it does matter and what I owe would be different. Also when I called the billing department back to speak with the manger, it was someone different. Misty and this other person said she was the manager. So now my insurance company is going to have to have a specialist reach out to their billing company. It's a shame that this has happened. Makes me want to go somewhere else. As an retired VA Charge Nurse I've never treated any of my patients this way!

Always concerned about your overall well-being. Offers supplements in the office but is not concerned where you buy them as long as you understand the importance to your health. One of the most experienced and knowledgeable doctors we have ever used.

Very thorough and gives you his time sufficiently.

He was decent doctor when i first went to him. Then he started to perform certain techniques ( for example) the "pellet" procedure and when he started to push meds. after meds. on me, I was "duong" with him.