Richard Hays's Online Review Report Card

Unless you physically go to the office there is zero communication. You always get a recording asking to leave your information and you will be contacted in 24 hrs. What a joke! The patient portal is more of a joke in that there is almost zero information that was published and what little information that was published (immunization records) the dates are wrong!When you are asked to enter the facility name ie: "Conviva Care Center Wellington West" it says no results found???????? WHAT???? Will be looking to find another facility...NOT Conviva!

After this practice was sold, they dropped me as a self pay patient after 12 years, with zero warning. They “lost part of my records and fortunately I had proof of the medications that this provider prescribed to me prior to selling. All of this is so unprofessional. It took forever to get through to this office. I don’t recommend anyone use this practice.

Incredible staff and amazing/intelligent physicians here.

It is so unprofessional that you people calling yourself a doctor office. I’m pretty sure there’s better doctors office in West Palm Beach I can go. Thanks for wasting my time.

I loved this office until their recent switch to Conviva.Very unresponsive.I am in the process of changing my PCP.

My dr is awesome, if I can ever get in touch with the office to actually get in to see her. The front desk is nice, but trying to get anything done is a 2 week process to get a call back. They used to be much better before Conviva took over. Very disappointing

Stopped taking Blue Cross blue shield and never notified the patients. Hung us out to dry 9 aug 2021 . Could have waited till we changed to a different insurance company . Now scrambling to find a new family doctor. Very unprofessional. disgusted...

The communication for this office went from bad to the worst after changing its name to Conviva. if you call a 100x you might get phone answered 5x maybe if you are lucky. You leave messages that are supposed to be returned in 24 hrs according to the recording but I have waited as long as a week & a half before a return phone call. With all the technology these days you would think that would make communicating with your patients easier & more efficient but it seems to do the opposite for this office. I have been to office approx 4 of 5 x and have never seen or met my Dr. Richard hays. Once you actually get an appointment and make it into the office the care is pretty good. Honestly it is the phone system & lack of communication in a timely manner that makes me give this doctor office 1 star.. I can't in good faith recommend them, the lack of un importance I feel leaves me wanting.. I am changing PCP ASAP!

My wife has desperately been trying to reach this office since her last checkup to refill her migraine prescription and as countless others have said, the staff never answers the phone, then the calls forward to a voicemail for a different company which calls you back and has no idea what you're talking about....only a matter of time before everyone switches to a primary care provider that isn't terrible. Totally unprofessional. One of the front desk women told a patient "your insurance just sucks." Do yourself a favor and steer way away from this place. I've been a patient for 20 years, and after this nonsense you can consider them fired effective immediately.

The office service is terrible. No one answers the phone and voice mails aren't being returned. I've been trying for 6 weeks to contact the office and no one has returned my call. It was never like this in the past. What's going on?