The Reproductive Medicine Group's Online Review Report Card

Horrible patient care, communication and billing. Doctors lure you in the first visit and once they get the deposits the story changes. They under inform you every step of the way and you are just a number. It's very stressful going through this place. In short if there is hell on earth, it's this clinic. Do not fall for the glowing reviews.

They are not professional or compassionate or have any moral obligation to provide any patient care at this place. Yelp really needs to add zero stars for places like these. All the reviews about billing department are 100%  true. They don't know basic accounting and keep sending you multiple bills and collect payments months in advance. They never return calls or explain any charges as they are so disorganized and avoid any sort of accountability.  Everything turns into a confrontation with them and they do not make any effort to fix the problem.  Instead they to the extra mile to accuse the patients. This happened not only to me but other patients while I'm waiting for consults in their office. They don't care to cross verify anything including medical records. I haven't seen a penny of my money back from this place. The billing manager Jasmin is the rudest person you will encounter. I thought maybe this is just a standalone department issue within RMG but boy I was wrong. The doctors are part of this nightmare as much as the other staff. Your journey will be delayed by months due to this incompetent place.  They all like to make free money from you and not even do the bare minimum. There is no education about the process and you are just a sheep. Medical coordinators are a joke, you will be coordinating everything on your own. It's like pulling teeth to get any information from anyone.  They do not care about your timeliness and delay you by months for simple stuff in an industry where everything is highly time sensitive.  THEY NEVER ANSWER PHONES. The emotional trauma and damage done by this place is extremely heartbreaking and there is no $ value you can assign to it. Our doctor was Goodman and I don't think she honestly cared about providing a good treatment. We had no results with her and wasted more than a year with her. This place is what I call modern day robbery and I'm beyond appalled on how this place is running and robbing not only people's money but also hopes and dreams. I'm at a point where I want to sit outside this place and provide pamphlets to people to read yelp reviews before they enroll at this clinic as a public service.I wish I read the yelp reviews over Google before I went to this place. People who run this and most of the staff should not be servicing anyone in medical industry based on my experience.

Wonderful experience for my wife, everyone as been great especially the manager Jasmin. She has spoken to my wife a few times and explain everything to us without any issues. Very nice and professional I recommend this office to anyone seeking fertility help. Dr. Tarantino is amazing and had made us feel great.

Such a wonderful experience with this office. From the front staff to the nurses and doctors. Everyone is so sweet and nice and has made this experience so smooth and easy for us. The finance department was super helpful, I did speak to the manager and she was so sweet and helpful. You usually don't get to a manager as quickly but she provided me her contact information and was very professional and nice. I highly recommend this practice to anyone.

Warning: It's possible to spend over $50K with them and get nothing in return.Also, it is possible to have them "vet" a donor for you and not get a single viable embryo. Perhaps choose another place for your egg donor.Finally, their finance department is a poorly managed mess. Total pain to work with

Dr. Goodman and staff have been fantastic! Our son is our first little IVF guy and we are on our journey for our second (and final) from our remaining frozen embryos. Be prepared- it's an INTENSE process and needs a ton of flexibility in your schedule. They have early morning monitoring appts but it's still not early enough for some careers. Is it possible to spend A LOT of money and not have a successful transfer- yes. It's a sad possibility in the IVF world and no treatment center has 100% results. However, RMG sets you up the best they can for achieving pregnancy.

8/3/21 called to see if they take my insurance. The lady said yes, so I gave her all my insurance information and set up an appointment for my daughter. Last week I received a call about not having the online paperwork completed, nothing about the cost and them not accepting my insurance. My daughter did complete the online paperwork. Yesterday my daughter received an email about the appointment being canceled due to no paperwork. I called and the lady apologized and said yes that they do have the paperwork and the appointment was still on, no mention of cost or not accepting my insurance. Then my daughter gets an email saying that her appointment is a zoom call, not in person. This morning my daughter talks to the nurse in zoom, no mention of cost or not accepting my insurance, then the doctor. 5 minutes into talking to the doctor the office calls and texts my daughter during the zoom call saying that she owes $295 immediately. My daughter said that her mom takes care of those things. My daughter then tells me so I called the office and Kelly said since my daughter kept talking to the doctor and that she said I take care of those things that we owe the money. I told her that if I knew it was that much I would have called someone else who takes my insurance. She is insisting that we pay her the money even though they told me that they take my insurance. What a scam. My daughter didn’t even get the help she needed, just wanted for her to have tests that she already have had.

Around 8/03/21 I called to see if they take my insurance, the lady said yes. I needed an appointment for my 18 year old daughter. I gave the lady all the information on the front and back of my insurance card. She said no problem they definitely take my insurance. Last week I received a call that we had not filled out all the paperwork on the patient portal, no mention of cost or about not accepting my insurance. And our information was filled out.  y my daughter received an email stating that the appointment was canceled due to online paperwork not being completed. I called yesterday and said that the paperwork was completed and she apologized and said that the appointment was still on, no mention of cost or not accepting my insurance.  af that my daughter received an email that the appointment was a zoom call not in person.  Today my daughter talked to a nurse, no mention of cost or not accepting my insurance, then started talking to the doctor and 5 minutes into that call the office calls my daughter demanding $295.00 before her visit because they do not take my insurance. My daughter said that her mother handles those thing. So after my daughter let me know I call the office then talked to Kelly the manager who insisted the charge is valid because my 18 year old daughter said that I would handle it and finished her zoom call with the doctor. What a total scam, teledoc calls through my insurance are under $100.

This amazing staff and Dr Tarantino is amazing every step of the way! I have 1 little ivf baby and starting the process for hopefully number 2. The nurses are always so kind and charismatic and just very gentile. When talking to dr T he always takes the time to listen and address any concerns i may have! Always feel so safe with Dr T and his staff and i know i'm in great hands!

If you can choose any other Doctors office please do. The nurses here are extremely rude and they don’t treat everyone the same especially when dealing with diversity. I’ve been a patient since 2018 and I feel like the nursing staff has became so bad!! Kelly Gast is the manager and she’s so disrespectful. I don’t recommend The reproductive medicine group.