Matrix Home Care's Online Review Report Card

I'm actually surprised to read these prior reviews. I have had nothing but excellent experiences with Matrix Home Health care, the nurses and specificially my care aide, Demetria. I had a 3 level cervical spine fusion at the end of October and they have been such an asset to my healing. A nurse came out a little bit after I was released from the hospital to do an assessment. She got me bathing assitance and I've had the much needed help from Demetria. Excellent communication and also Demetria contacted the nurse to come change my incision dressing when necessary, and Sapphire the nurse came the same day. I've had nothing but positive so far, and they have been a Godsend to me.

If I could give negative stars I would. They are inconsiderate, never show up, never return phone calls, and putting patients at risk. We have a family member who needs a catheter drained for fluid build up around the heart. These people have not shown up once, and when you call them about draining the life threatening fluid build up, they say they will call you back but never do. They have not shown up for 3 appointments now and we had to figure out how to do it ourselves, but they are getting paid by the insurance company. We are considering suing them for negligence.

My mother went a full week(nurse was supposed to come every 2 days) with the same bandages on her leg that ended up smelling like a dead animal cause the puss was coming through the bandage. Now she's almost gone yet another week with the same bandage(again starting to smell like a dead animal) because the nurse(that only came once) keeps making excuses. Terrible.