Advanced Urology Institute's Online Review Report Card

Had a great experience with advanced urology. Dr Zapata is knowledgeable and took his time to listen and answer all questions. The office was cean and the staffed organized. Very happy I found them especially after a bad experience with a different group.

Dr. Karavadia is an excellent physician, easy to talk to and a really nice guy.

This place is insane!!! My husband has many health issues but starting in February 2023 he has had 9 UTI's two scopes and finally, they decided to do the Turp on him to help with urine retention. I've called dozens of times to speak to someone and leave messages, but I've yet to get a return call. Office help when I finally got someone on the phone and I told them what is going on they wanted to know what I needed them to do. RETURN CALLS- FOR STARTERS- PROVIDE MEDICAL CARE IN THE BEST INTEREST OF THE PATIENT INSTEAD OF YOUR WALLET. PROVIDE COMPASSIONATE CUSTOMER SERVICE. ANSWER THE PATIENTS QUESTIONS IN A TIMELY MANNER. BE A PROFESSIONAL. THIS PLAC DOESN'T WARRANT A STAR BUT YOU CAN;T POST IF YOU DON'T GIV THEM ONE

Horrible office staff. You won’t get much time with Dr King either. It’s amazing how Doctors know what you want to say when you don’t get a chance to tell them. Go to a better practice.

If I could give 0 stars I would. I’m so frustrated with this office. I went for a simple UA (because my idiot PCP wouldn’t do one, but that’s another issue altogether). That’s all I had done, a quick 20 min visit with an APRN (Never even saw Dr. Rao). They scheduled a follow up a month later (for a RESOLVED UTI!!!) and sent no reminder, nothing. When I missed that because my schedule is INSANE, I received not ONE regular copy but also a CERTIFIED copy of a letter from Dr. Rao (whom I never even saw!!!!!!) dismissing me as a patient! I work in healthcare! EVERYONE SENDS REMINDERS TO AVOID THIS ISSUE!!! Now I’ve called to pay the $245 bill they sent me for a UA and somehow it’s jumped to over $750!?!?!?!? I hope they aren’t scamming everyone else like this!

I used too go there

He was very friendly and knowledgeable and I felt at ease. OR staff were great. Had kidney stone removed.

So, my doctor referred me there. I called. I have a balance and can't get an appointment until it's paid. Oh yeah, you guys are the people who make people spend 4 hours in the waiting room and apparently still charge them when they want to cancel because they've spent 4 hours in the waiting room. Yeah, I'll be getting referred somewhere else or my kidneys will fail first. Like y'all are the worst dr I ever went to. And with 4 chronic conditions, I've been to a lot

I have been a patient of advance urology for over five years and Dr. Karavadia is the best, an amazing doctor who is outstanding at his craft. What a blessing.

The reason for 1 star is the pathetic phone system, have been trying to get someone - ANYONE - to answer call for better part of 40 minutes at either of their locations but simply get a hold apology for long time to answer the call. All I needed was to comfirm my appointment for today.