Palm Garden's Online Review Report Card

I have to admit that when I read some of the reviews on google, that I was terrified of sending my husband here for short term rehab. I couldn't have been more wrong. Every staff member I have encountered has been friendly, professional, extremely helpful and understanding. All my questions and concerns have been answered quickly, compassionately, and patiently. My husband has been there for a week now and I am confident that he is receiving the care and therapy that his needs. Thank you Palm Gardens! I pray for all of your staff everyday in my prayers.

Be careful of a certain person that is moving there from Jacksonville Florida. She has frauding people with debit cards.Dont let anyone use your loved ones debit card. This person went on a shopping spree until I called the finance office at San Jose Health and rehab center in Jacksonville Florida.

I was at Palm Gardens in 2015 , after I broke my tibia and it healed back settled witch means wrong ... But I loved it , so nice and comfortable and a beautiful place to be , I'm going back there in 2021 :)

The worst place to have your loved one stay. My mother was neglected, mistreated and I feel abused because of the lack of care. They let my mother sit there until she was about to die then finally decided to get her to the hospital but it was to late. Never let your loved one go to this facility!

Do not put your love one at this place. Most everything of my Aunts has been stolen and there is questionable abuse! I live in another state and had to call the police to check on my Aunt, We are trying everything we can to get her moved but are having a hard time because of covid-19.

Was finally allowed to seeRoomNo clothing anywhere nothing accessibleNo waterNever had therapy never brushed your teethDisgustingNo nurses help you with questionsVery rude employeesFlipping the birdI can go on and on I'm reporting them to authorities...I had the most PleasantVisit this morningWithLouise KaneLouise Kan cain u are already fixing my concerns.my phone is not responding at this time.i will call you.thanks for caringyou'reLouise Kane you're alreadyLouise Kane you're

Well I must agree with Sharon and what she expressed about for her husband. However, I was the patient with a broken leg that was very severe and had undergone 2 surgeries in 2 weeks. The second surgery to repair my leg was needed do to some problems with first surgery,leaving me very, very scared as to the outcome of my recovery. The PT staff was good to me but I have questions of many of the other staff. Your meds are Never given on time and if it is pain meds for it, you will wait 45 minutes 2 + hours. This is not right and I am an educated woman, retired executive, so what are they doing to those who can not speak for themselves. I had arrived at the center early evening and they never asked me if I had dinner before I left Tampa. I had to ask for water. Next morning, after PT I waited for the nurses to come in and change my bed and bring me some water to clean up but by 2:30pm no one had come in. I finally got someone and they said YOU HAVE TO ASK, WHAT? I never heard that before . My other big surprise was my nurse was in my room adjusting my IV and I asked her when she was done if she would give me a bedpan. Her answer was NO, I am a nurse and that is the aides responsibility. I'll send her in. Well 45 minutes later no aide, she never told her.This was my first experience rehab center and I hope the last because this place is awful. I think they are taking advantage of covid-19 and not allowing family in to the center.

My husband was transferred here from Winter Haven Hospital. He suffer a broken leg and a broken shoulder, he was here for temporary rehab. On arrival he was in pain and asked for medication. Two and a half hours later he still had not been given medication If you love your family member DO NOT send them here. When we arrived a gentleman was calling for help the nurse was ignoring him

They talk a good talk. If you are not there every day, your love one is going to suffer specially if they are in a wheelchair and can’t get out of bed on their own. My love one can express her needs and also get upset. If they speak their mind or call their love ones for help🤔 their will be retaliation from the staff 😡

I call the Police to remove my mother from this place. Don’t let the nice building fool you. Don’t take your love one their. Horrible Service.