Center For Reproductive Medicine's Online Review Report Card

Celebration Office: Dr. Sadek and his PCC Josie are amazing. I have never had a doctor with such a calm and kind demeanor, honest and realistic of exceptions that even in moments of "not good news," there is hope. Thank you Dr. Sadek. Josie is the most caring Patient Care Coordinator. I have laughed and cried with the staff and you can just feel the love, support and compassion. They root for you and they cry with you but still remain positive and supportive. I appreciate you all for your kindness, professionalism, support and hope! We are not giving up!

My husband and I worked with Dr. Loy and his team on our fertility journey, and we had a great experience. Dr. Loy is very professional and kind and takes the time to make sure you're comfortable and you understand the process. Also Dr. Loy's nurse Evelyn was very helpful and responsive. Whenever I sent a question through the app, she would respond or call me back quickly and provide all the information I needed. We were blessed to have a successful IVF cycle the first time around and are currently 14 weeks pregnant. Thank you!

Been a long time ago. It was a nightmare experience for them and the insurance company. Both of them are not willing to cooperate with each other. It seems both of them don't speak English and won't talk to each other about the billing. Endless bills after every visit.

They wasted a valuable 6 months of my life and time. I spent 6 months just trying to get them to get my medical records and schedule me an appointment. They care nothing about patient care or babies. Just money and how to make it. Don't waste you time and effort on this place it's trash!

I love this place.

Sadly, this is the condensed version: -You need to pay a new patient fee (before your appointment) in addition to copay, tests, medication, treatment, etc. -I NEVER received a bill via email or on the app (that you must download). In fact, under the payment tab it read, "Balance due: $0.00." -2 days before my zoom appointment (not cheaper for virtual appointments, by the way), I still hadn't received the link, so I called the office. I was told that my appointment was cancelled due to me not paying. Money was never the issue, but how can I pay something that wasn't billed to me/my account!?? -There was no call, text or email of my appointment being cancelled either. -After being on hold for 20 minutes to reschedule the appointment that I made 2 weeks prior, I was disconnected and had to call back and hold AGAIN! -Obviously, if you're making an appointment here, you're struggling and stressed to begin with. You would think that these medical professionals would do a better job at calming your nerves and walking you through the process, but that has NOT been the case for me.

We started our fertility journey with Dr. Randall Loy and the Center of Reproductive Medicine at the beginning of 2022 after seeing two other specialists and we could not be happier to have had the opportunity to be under the care of him and his team. From the very beginning Dr. Loy treated us like family. He was very thorough in making sure everything was done in the best interest of our ultimate goal, which was to build our family. Ten months later, we got the incredible news that we will never forget! Fast forward and here we are now, just weeks away from welcoming our little miracle into this beautiful world. A sincere thank you to Dr. Loy, his nurse Evelyn, and the rest of the team at Center for reproductive medicine for their around the clock care and communication to make sure we were taken care of in every facet of this journey! If you are having difficulties building your family we absolutely recommend the care and professionalism of everyone at Center for Reproductive Medicine!

The staff is unprofessional and completely unresponsive to enquiries. I have sent 5 emails (02/26/23, 03/14/23, 03/24/23, 04/07/23, 04/17/23) in two months to Sandra Guzman and I have not received a single response. This person was very responsive sending multiple follow ups before I entered the system and was in the enquiry stages but zero response after my appointment. I agree with the reviews previously written - staff is not knowledgeable. When you ask questions, they are unable to answer and there is no follow up from their side. They tell you that they would need to check and that another team will contact us and nobody does. They do not answer questions about costs or insurance despite repeat requests. If we call on the phone to ask about it again, they send us to an app and they send an invoice home. The process feels non transparent, extremely unresponsive with absolute disregard for patient welfare. I do not recommend this clinic due to the abysmal service, they keep making you go round in circles. To anyone reading this - Please sort the google reviews by "lowest" and take some time to read them before you make a decision.

Unfortunately, I never had a chance to have my appointment here after waiting weeks to be seen. I did not know they were out of network with my insurance when I scheduled and I called a day before to confirm my appointment since I did not get an email confirmation and no appointments were saved in the app. I asked the front desk how much it was going to be for my visit and she stated $300! I have no idea what that included but I am disappointed no one even called to tell me that beforehand, instead I would have been completely surprised and unable to afford it if I did show up. Please be more prepared in informing your patients of any co-pays and give proper appointment notifications as well. I unfortunately will not be moving forward as a patient.

So kind, caring, and knowledgeable. He really listened to my challenges and concerns. Restored my hope into having a baby.