Towncare Dental's Online Review Report Card

Always a great experience here. Office staff are friendly. Ask for Edward as your hygienist, he makes you feel right at home and takes pride in his work! Grateful to have found such a great dental office.

As someone terrified of going to the dentist, I must say Towncare Dental of Altamonte is the best location I've visited in years. Not only are the receptionists absolutely amazing in securing appointments for me and following up with my insurance, both Jen the dental assistant and Edward, the dental hygienist are an awesome team. They alleviated my anxiety and ensured a solid game plan for my dental needs. I'm super grateful I found this location and will be recommending to everyone I come across!

My experience at Town Care Dental has been nothing but great. I’ve been there twice and had the best care. Thank you Edward for a wonderful cleaning! I was afraid to go in but you made it super comfortable and my teeth feel great! Thank you so much!

Edward took great care of me!

Terrible experience! If you have insurance they will absolutely recommend higher level procedures to get more money. What the dentist told me in the room did not match what was recommended or the diagnosis in my chart. When I expressed concern about it, no one bothered to explain it to me. Instead they were just rude and repeatedly told me, "That's what's in the chart" and "I'm sure she explained it to you." She didn't or I wouldn't have been asking. When I expressed that I could not pay for the higher level procedure, they tried to bully me into it by saying that the dentist would lose her license and then told me I might as well just go home and brush my teeth before walking me out. They were rude, never offered me Care Credit (which they do have), and refused to provide the dentist's license number when requested. Definitely would not recommend this office, especially if you have insurance. I saw Dr. Jomar Diaz specifically, but given the rudeness of the staff I would not recommend this place regardless of which dentist you see.

Clean, spacious facility. I was pleased to see that the staff were all wearing masks and social distancing. Edward did a great job on my cleaning. He was very thorough but also got me in and out of the office quickly. I will definitely be coming back.

The whole staff is very friendly and attentive. Edward is fantastic, very careful and caring and makes the not so pleasant dentists visits much better.

As many of the other comments mention, Edward is the man! Gets you in and out but also makes sure to get the job done correctly. He loves to engage with you and is overall fantastic. Towncare dental in general is great and they are so flexible and adjust to your schedule. Really appreciate everyone working there!

Edward is the best hy·gien·ist ever!so gentle, funny and caring!! I will come back to get my cleanings with him only!!!

The was my first time at this dentist and everything was great. The team was so thorough and great with explains things. Everyone was friendly and helpful. Edward did my teeth cleaning and was especially fantastic.

Edward gave me an amazing cleaning today. Very safe to come in during covid 19, taking every precaution needed!

ABSOLUTELY amazing establishment. Staff is efficient and friendly!

Hands down the best experience I’ve had at the dentist in my life. Edward is awesome, knowledgeable and super diligent with his cleanings!

Edward was professional friendly and very knowledgeable 👍👍👍👍👍

Towncare Dental of Altamonte is a wonderful dental office. Everyone is very helpful, nice, and informative. The dental professionals always try to educate you and are gentle during procedures. Edward in particular always makes you feel like old friends and is very thorough in cleanings. I can't recommend Towncare of Altamonte more.

Best dental experience I’ve had in a while. This was my first time coming here since moving to the area and we were able to get appointments fairly soon. For covid precautions everyone was wearing masks and face shields and they made sure to check our temperatures prior to going back for our cleanings and asked to wash our hands.The dentist Dr.Diaz was very friendly and knowledgeable. The Hygienist Edward was super nice, made me feel comfortable with my cleaning and took his time to do a thorough job while checking in on me consistently. The rest of the staff were great. I’m so glad I found this place.

My family and I have been going to this dental office for a few years now. In that time we have had 3 billing issues with them. They do not keep good notes on the phone conversations and they do not do a good job working with the insurance carriers to get paid, leaving all the work to the patient. We no longer will go to this office when they sent us a letter of intent to send us to collections over $48! I did finally get the insurance company to pay them.I gave them 2 stars because the dental care is average, they refuse to make appointments that you see the dentist and the hygienist in one visit BUT they are good at not making you wait too long in the waiting room for your scheduled appointment.

Great Experience, Luxury Office & Make sure to take the advice of the offices followup procedures! The entire staff was amazing !!!

Had a great cleaning this morning by Edward, he is a true professional and takes the extra time to make sure your teeth 120% taken care of!

Terrible office that once was amazing. The wait takes forever, and the new dentist will recommend expensive procedures that are completely unnecessary. They have messed up a few procedures I’ve had now, and it’s turned into finding a new dentist and starting all over. If you want to go to a place of integrity avoid here. There’s a ton of dentists nearby who are much higher quality. Their incredibly rude secretary will lose all track of billing and send you several invoices of already paid bills.