Carlos Franco's Online Review Report Card

Excellent Doctor. I wouldn’t be alive today if it wasn’t for his knowledge and professional care. I highly recommend Dr Franco.

Seems like I was judged and stereotyped because of my psych medical history. Talk to me as if I was a child. I have a follow up visit but I'm going to find another doctor to do what I would have done there. And I got 18 tubes of blood taken. Wouldn't recommend women of color see this man. His energy is all type of messed up

He was so disinterested in my issues...as if not worth his time. Communication was so poor. I’ll never go back.

I have a friend who’s had a horrible experience with this doctor. This lady friend of mine asked Dr. Franco if certain home medications interacted with her new medications and his exact response was “What does it matter at this point?” This is all related to bone marrow cancer. There are so many other examples but I do not feel like writing them all. This doctor may be good at what he does but it appears he should be more empathetic and timely with delivering results and also deliver “bad news” in a kinder way as well. :(

I waited for over an hour both times I saw Dr Franco. The second time I found out the 17 vials of blood taken were over $2000.00. I was seeing him for two things. Hemolytic Anemia and Pernious Anemia. I had over 26 tests for things that he was not treating me for in the first place. This seems to be common practice as I read another review with the same issue. He explained nothing and wanted to do more blood tests. He seemed to want to use my appt to catch up with his time since he was so behind. I would not go back and would never recommend . The lab techs were nice and told me it was common for him to run several expensive blood tests for no reason. He did not want to answer questions or ask me other than if I ever had blood clot anything. He was not a good listener and seemed to rush the appt both times. I then sent message asking for clarification on the blood tests and did not receive any reply.

I have been there 3 times and 2 of them I have had to wait over 1 hour to be seen by the doctor. On second appointment the doctor said he would do some labs and I asked him if they were expensive because I had a large copay from my insurance and he said “no, they are cheap”. When I got the bill, I have to pay $2,000!! When called the office to claim about this, the rude receptionist told me “it’s your fault for trusting what the doctor tells you, they don’t know what they are talking about”. If I don’t trust the docur, who should I? When I questioned him about the cost, he got all rude with me and denied about telling me they were not expensive and got all defensive saying “what do you want me to do about it”? And he even wanted to do more labs which he said “were cheap” but I refused. So now I’m stuck with a $2K bill for some labs that I was lied about. I will never go back!

Se Kristina Bowen is one of the best!

Wonderful doctor and the whole office is great.

Asked all the right questions, seemed interested, but rushed. Excellent follow-up from staff, and scheduling of further tests. Waiting for results and recommendations.

Excellent treatment. Dr. Franco is both exceptionally knowledgeable and extremely caring. Couldn't have asked for a better hematologist.