Athens Neighborhood Health Center's Online Review Report Card

I have many positive things to say about Athens Neighborhood Health on the east side. The whole staff is kind efficient and helpful. I always feel like I am in great hands when I get my yearly check up along when I come in with other medical needs.I also have many good things to say about my doctor Dr. Angela Thornton. She is one of the kindest doctors I have ever had in my life. She listens cares and makes me feel like I am at home. She is a great doctor to see especially if you are scared of going to the doctor. She is absolutely wonderful.Thank you to her and the staff for always taking good care of me. I cannot recommend going here enough if you are in Athensin network. Catherine Marszalik

If I could give a 10star rating I would Just left the Athens Neighborhood Center East Athens location and I can not be more pleased and thankful and grateful. The levels of safety professionalism and courtesy were beyond measure. This visit was for my 16 yearold son. Scheduling the appoint was easy. They got us in as quickly as we they could only a 2day wait and they called texted and emailed us to make sure we didnt miss our appointment. Once we arrived we were checked in with all the COVID safety requirements and we were allowed to sit in car to fill out our paperwork and to wait on my sons time to be seen by the doctor. We were seen shortly after our scheduled appointment time. Our medical assistant Ms. Kira was kind very knowledgably and she answered all of my questions. She was very professional in the way she treated and spoke to my son. We were already very comfortable and at ease by the time we saw the doctor. Then we met for first time Dr. Kenney Esho. Amazing thoughtful and brilliant can paint only a small picture of this doctor and level of service and care he extended to my son and me. He asked thorough questions about my sons medical background and what blew me away was when he also asked questions about my sons mental health. I felt he was genuinely cared about my sons overall wellbeing. n Dr. Esho also took the time ask about our family and if we ALL were okay. He took the time to answer all of my Helicopter mom questions and he addressed my concerns around COVID and other medical anxieties. But what I appreciated the most was his personal attention to my son. He asked all the right questions and made him feel comfortable before he had to take a few immunizations. I could go on and on about our amazing experience but I hope you get the point. The Athens Neighborhood Health Center on the Eastside is a hidden gem in the community and I would highly recommend it to anyone. Again I wish I could give a Perfect 10 rating. Great job to everyone who helped us today. Vickie D Shell

Angela Thornton is amazing she always listens and addresses patients concerns. Her bedside manner is impeccable. She is one of the most passionate and caring providers Ive ever met...

You will wait an hour and half regardless of how busy they are. Appointments are pointless if you are 15 minutes late you cant be seen.

Id give ANHC a 3 star. Im prediabetic and love the fact that they were always checking on my diabetes like clockwork. Athens Neighborhood Health has its good attributes but when it comes to getting test results and referrals they get an F. The staff doesnt do their job to implement what the doctor wants done for the patient.Although this review is specific to 1 doctor Hail Gurley Md at the Mckinley drive. I have to say Ive never been so disrespected by a doctor in my life. I had a bad reaction to a medicine and my ear was clogged up with fluid. I was waiting for a referral for over a 1 12 by college ave location. My doctor at the time was Dr. Blackburn. Thats the best doctor I have ever seen besides my now regular doctor I see. I mustve called College Ave location numerous times asking about the referral . Week after week they kept telling me it takes time. So I waited and waited. Each time I called the person said they would look into it nothing ever happened. By this time my ears were hurting but not bad but I couldnt listen to music in the car and noise hurt my ears. I was afraid I was losing my hearing on the right side.After being tired of waiting a 1 12. I go to the College Ave location and ask for the referral lady number. Man I shouldnt have did that. The front desk lady gave me a nasty attitude and then an administrator decides to stare at me the whole time Im talking to the receptionist. I was getting the same old story that referral people would get to me. Finally I ask for the referral ladys number.I call the referral lady and she tells me to come to the McKinley Dr location so she could see what was going on. I get there she looks in the system and it doesnt show anywhere in the system that I need an ear specialist referral. Even though I saw Dr. Blackburn about my ears. This sweet lady tells me she can setup a Dr. appointment in the next 30 minutes with another doctor at this location today so she can get that referral done. I was so happy I was going to get this referral I started crying while in the waiting area. I didnt go off or get angry that no one was doing their job before her.So I get back there to see Dr. Gail Hurley. This woman did everything under the sun to belittle me and shame me for coming to see her and not my regular doctor at the time Dr. Blackburn. An Example when she was putting the Auriscope in my ears she made sure to push it down hard in my ears so it would hurt. All the while telling me I cant see different doctors. I wasnt changing doctors the referral lady wanted me to see her so she could write the referral immediately after this doctor visit.The reason Im telling what happened is to warn others about Dr. Gail Hurley. I should have reported this doctor but didnt. I knew I was changing doctors anyway from Dr. Blackburn regular doctor because she was retiring.So after she checked my ears she tells me to go wait in a waiting area not to far from the patient room. As I start to walk out the room Dr. Gail Hurley starts talking about my weight and not in a good way. I have been told by doctors I need to lose weight and I dont get upset when they say this because its the truth. Although the way she said it this was to be mean and of no concern for my health.As Im waiting in the waiting area she saw other patients. One after the other. At one point I ask a nurse who was walking by when the doctor was coming. She goes to ask the Dr. and finally this woman shows up. She didnt close the door so other patients right outside door could hear what she was telling me. At this time she decides to give me a piece of her mind about my ears coming to see her and not my regular doctor. I healed my ears with Otovent Glue Ear Treatment device. The Ear Specialist I healed myself. He had never seen this device before and was fascinated. I started using this device a week before this Dr. visit. Maybe my ears were better that is why she was acting this way. Im not sure. In that last room I had to beg her for this referral.

Highly recommend this location for any health related needs. I spoke with Felisa and she was attentive informative and answered any questions I had

Appointment employee rude and not helpful. Treated me as if she didn’t want to be bothered. Athens ga has the worst people. I hate it here

I will begin with Dr. Kenny Esho because staff attitude reflects leadership. He is extremely condescending worse than that I believe he ignores the concern of the parents as well as the patients health complaint. He will ask a question and argue with your answer speaking before you can complete a thought or sentence. Poor quality care is an understatement....I believe he will find himself being sued for malpractice sooner or later. Please dont trust your childs care to this physician. My family has received much better care from a NP at an urgent care center.The nursing staff is abrupt and rude .The most that can be said of the clerical staff is they have the ability to pick up the office phone.I urge you to seek care for your family elsewhere.

Angela Thornton is the absolute worst Dr Ive ever seen.

Good all around place. Covers a range of nonemergency services. Off of a transit line and near other services.