Pediatric Orthopaedic Associates's Online Review Report Card

Okay- YIKES. I've never been to a doctor's office where the doctor walks into your room to openly converse about another patient while the nurse is wrapping your child's cast. I was also disturbed by how casually rude the doctor was- I'm assuming this is the norm? The place depressing. The walls and table were scuffed and dirty.  The receptionist and doctor were sloppy and inconsiderate. They told me they were giving my daughter a cast but gave me no information about how we should care for it.  The nurse told me to search for a YouTube video. At least she tried. She was very nice compared to everyone else. I hope she finds a better job. Anyway- this was a no for me. I'll schedule my three week appointment somewhere else.

First, your billing office or billing person is trash. Your "policy" for collecting a deposit first is trash.  Your "policy" also states that you can collect on my insurance but then you state that the contract is between me and my insurance company. So you take it upon yourselves to try and collect or get us to meet our deductible. It seems to be all about money and not about patient care. You treat people as if they don't have insurance and my son has really good insurance. Calling patients the day of to tell them that they have to pay an extreme amount of money should be illegal. You should give people a little more time. Second, your front desk clerk is not that friendly or approachable. When you are dealing with pediatric patients you should be overly friendly especially when some of them come in with broken bones or fractures. Third, for me to have to pay that extreme amount of money and the doctor come in not even touch my son but tell him he pretty much can't do anything until the next visit didn't make much since. The ER gave us more info than that physician. I work with doctors and in billing everyday so I know all about patient care. This complaint is not going to stop here. Last the communication is terrible and I can't get over how the staff seems to turn there nose up at you like we are beneath you guys. I am blown away by this place.

I have spent over $2K here.  The billing is not transparent and so so confusing.  I am self pay and also wanted a straightforward cost on visits, x-rays etc.  They were off by about $500, which is a big deal.  They're one of the rare offices I know that make you pay for everything up front, including deposits for x-rays and then they will refund your credit card if it's not needed. It is madness. Here's a tip for those running the office, how about you actually let the people go to the appointment and then they pay at the end for what they did get done?  Revolutionary, I know. The lady that calls beforehand to remind you of appointments and money that is outstanding, is so confusing, and not extremely kind.  There is a disconnect between their web pay system and their records.  if you pay a bill on the web, it doesn't get transferred over to their service sometimes. So you end up getting calls from their staff saying that you are outstanding on a balance, when in fact, you have paid it.The doctors that I have seen at this practice have minimal bedside manners.  It's not often that they actually sit down and take time with you.  The average time to wait is about an hour, and the average time they spend with you is 5 minutes tops, not including the time for the assistants to put on/take off casting material.  Please consider another group to send your child.  There are cheaper/better places out there.

I have been put through the ringer just to get an appoint with the podiatrist on staff for my 8-yr old. Finally get an appt and take the day off work only to receive a call the night before that his appt has been cancelled and the front desk can't tell me why, other than to say they are not sure if the doctor is going to come in so all of her patients have been cancelled. Unacceptable customer service. Shouldn't be this hard.

I cannot express enough how wonderful the group is at the Executive Park Office.  We have (unfortunately) seen quite a bit of Dr. Byars and the PA Edward Boos.  Both are truly the best health care providers we have encountered in a long time.  Dr. Byars goes above and beyond to make sure my children are diagnosed correctly and getting the care they need to get better. He is friendly and caring and knows how to interact with the parents and the kids. We made the mistake of going elsewhere for a couple of injuries, and were so glad to find Dr. Byars! My son saw Edward Boos for some follow up appointments and he did a wonderful job relating to my son and keeping him at ease while he did a thorough examination.  This team is unbeatable.

My son was seen due to knee pain in both knees. We were told growing pains. Upon seeing his pcp after excruciating pain 2 months later.... the medical notes were pulled and it showed a fracture in the knee. No one ever called us. I called and they said it was suppose to be a 6 follow up appt after his sept appt..:::Well we were told growing pains - not a fracture-- why weren't we told fracture on first appt????. Ummmm so you were going to let him go six weeks with a fracture without contacting the parents???? Dummies to the highest extent. They are at malpractice at its finest. Horrible place for kids. Still waiting on the Dr. Byars to return my call. Definitely going for a second opinion elsewhere or try another north Atlanta location. This is ridiculous especially working with children.

Locals. DO NOT USE THIS DOCTOR.They called me yesterday to confirm Jones appt to get his cast off AND tell me the day before his appt that my insurance came back with a balance of almost $400 and it would be due at time of appt. I do not have that kind of money nor can I possible come up with it in 24 hours. I explained this to them and said I could make a payment arrangement. They then said I'd have to pay half. Which is of course more than I have too. I explained this. I said I'd be glad to pay something and make Monthly payments. They said I'd have to pay in full, pay half or reschedule the appt until I could pay the full amount. They said they would leave the cast on my kid's hand/arm. Wtf?! I called back and asked for manager. She never returned my call. I had to call two more times to get a manager on the phone. Same story-pay full, pay half or keep cast on his arm. I brought him to the appt anyway and got manager on the phone again as she's not in the Towne Lake office. I got her to take $100 (which is still more than I could afford and now I don't have lunch money for boys till next pay check unless I charge it) at which point they changed the rules again and said I had to put my card on file for auto payments. I explained I can't do that and I wasn't ever told that I had to do that either. I can't risk an auto payment messing up my account! They said if I didn't they would refuse to see my son and leave the cast on his arm until I put a card on file for auto payments. They held my son's cast and injury hostage for a bill LESS THAN 2 weeks old. Not even past due!!!! I called my pediatrician and they have removed this doctor from their referral list. I am going to make sure CHOA does the same. Do not use these people. They do not care about poor people AT ALL. they lie and their customer service is horrible. Any doctor who would make a kid suffer to get money should be out of business.

I wish I had read the reviews of this office before i brought my 4 year old daughter in for a check up. Obviously there is a trend here when it comes to their billing department!! Avoid! Avoid!! Avoid!! Do not go here!! Find another pediatric ortho!! I have no issue with paid professionals being paid what they are owed but when a medical practice such as this one takes advantage of their patients and bills them inappropriately they should be shut down. Terrible communication. Terrible customer service. A total racket. I was told one thing about the cost of my daughter's check up before I came in for an appointment, I was very specific in asking how much an exam and x-Ray would cost. I was told $150. We do not have insurance, we are on a Christian based sharing health plan so the first several thousand is all out of pocket. I asked the receptionist and the lady over the phone several times exactly how much the exam would be. A month later I received a bill for an exorbitant amount ( keep in mind the doctor saw us for all of 2 minutes and we got one x-Ray). thankfully my daughters hip healed naturally everything is totally fine. The lady in billing told me they didn't know how much it would be until the doctor was done with the exam ... so wait, they have no idea how much an exam and x-Ray costs!?? Isn't this what they do everyday? She also explained that the lady at the front desk told me the $150 was just the "deposit" which was absolutely NOT explained. My question was specifically how much will the appointment cost... I made it clear I was self pay. I hope if you are reading this and debating on what doctor to go to this is helpful. Be cautious because the way this practice is conducting business is misleading and lacking integrity. Also Zero follow up from the doctor. In truth we felt like a number. The only positive was the radiologist who took my daughters x-Ray was very sweet and helped her relax before she took it. To the doctor who likes to respond to these negative reviews: perhaps instead of spending so much time on yelp defending your position and explaining yourself to so many pissed off parents you should work on running a more transparent, helpful Orthopaedic practice where you take some of this feedback to heart and make changes to better serve your patients who are looking to you for help.

Their billing system is a mess. They sent the same bill several times, though i already paid at the office at the first visit and called the billing center every time I receive the same bill. The worst thing was that the billing center staff was very rude. It's their system problem, but she didn't apologize and very rude and impatient. Very very disappointed "service".

Horrible, predatory company. Agree with other people's frustrations on  their intentional mis-coding items for profit.They required a $300 deposit before even seeing my son for a potential broken toe.He saw a PA, not a doctor, had X-rays and was dismissed with a "buddy tape" job worse than the one I had already done.I received the EOB from our insurance company stating that I should only be responsible for $242.I contacted them about the overcharge and they agreed to request a refund for me and it will be processed in 10-12 weeks!They mandated I hand over my hard earned money before even seeing my son, but feel it appropriate to keep money they owe me for 3 months. Unbelievable. I will never visit them again, and I highly discourage anyone else from seeing them.