Dr. Robert H. Marmer's Online Review Report Card

Office never overcrowded. Explains procedures and costs. When needed, he calls in a specialist.

While I stand firm on the fact that Dr. Marmer and his physician partner are excellent ophthalmologists, I find the general office management and optician side to be disappointing. On my visit a few weeks ago I waited over two hours before I was called back to the examining room without any explanation or apology offered despite the fact that I had an appointment. They also couldn't find my patient file (although to be fair, it had been a few years since my last prior visit). The opticians give off the energy that they really don't want to be there or to serve patients. I was told after paying for my glasses in full that it would take seven to 10 days for them to be ready for pickup and that they would call me. After three weeks, I phoned and was told that the opticians were only in the office two days a week. I phoned again a couple of days later and basically was told that there were people ahead of me and they would check to see if they were back when they got a chance. I finally received a call at the end of the third week. When I went to pick up the glasses they just handed them to me. No measurements, no calibrations, no quality control, and since they were progressive lenses was told that it would take time for my eyes to get used to them. No prep or instructions. I had to pull up videos on YouTube after I got home to get an idea of what a reasonable expectation was for the lenses. They still don't feel settled to my eyes, and I'm not even sure that they were made correctly. Unhappily, this will be my last visit to this office. I didn't feel that my patronage was appreciated, and my sense is that the office has become too complacent with the support that they've received from the community over the years.

I am not satisfied with my child results because she have to look very closely to do her school work and the doctor said she have 20 /20 vision ?

Today Im giving 3 stars because we waited for 2 hours before we were called back. This is my first time waiting this long. No staff member aknowledged our long wait. Dr. Marmer is a great doctor. Glad this is only an annual visit.

Great service

Sitting here with my special needs child as we speak. Had an appointment for 11am just witness 4 people walk right out the door. Very slow service even with appointment I'm just glad this is on a annual basis. I will never come back here again never. Staff just looks depressed and eager to not help at all. It's almost as if they love to see you suffer if you have newborns or small children please avoid this place. Be prepared to camp out.

These is a awful doctors office to see the eye doctor i will never return to these dr office never again to get eye treatment for my eyes the staff is horrible bed side manners is horrible the staff talk to me any kind of way just rude towards me i pay my money and i don't appreciate how i was treated i was waiting for a very long time to see the dr for my eyes and the staff would never call me to be seen the front office staff attitude was aweful and rude towards me the whole staff is aweful and what so bad about it they get away with being rude and having a very bad attitude towards the pts i don't have to tolerate that kind of bad behavior from any doctors staff are the doctor him self and clean your waiting area your chairs is to nasty to sit in pee stains all in the chairs and wipe the chairs down with some disinfectant your staff is rude and lazy and bed side manners is horrible i will be finding me a new eye doctor just horrible staff and very nasty and bad attitude towards me i don't deserve to be treated like that .

BEST Opthalmologist in Georgia, who genuinely cares about his patients

Dr Marker has been my eedoctorsince April 1977. He has been treating me for Stevens Johnson Syndrome! He is a wonderful, kind and caring man!

This is one of the most UNPROFESSIONAL medicinal offices I have ever encountered! I was scheduled TWICE for appointments when they were CLOSED! Once on Friday, January 6, 2017 at 2 PM! I did not receive a cancellation call that they were closed (could have been due to bad weather) when I called because I could see them, she tells me I WAS NOT SCHEDULED. Appointment rescheduled for today, Monday, January 9, 2017 at 8:15 AM, I get up to get my toddler ready and we arrive at 8 AM, they are CLOSED and do not open until 8:30 AM. As I was speaking with the security guard for the building, he advises one of the ladies that worked there was entering. I asked this heifer politely "Ma'am how is it possible that one can be scheduled for an appointment at 8:15 and you don't open until 8:30," and she kept walking and did not acknowledge me! Now, I have supported this business for many years and I am very disappointed to see that they have employed unorganized, unprofessional and disrespectful employees. His services are NOT cheap, either. If it were not for the clients, he would have NO business; and with my business, I help compensate your salary. Now, if one doesn't know something, simply state something but to keep walking is completely disrespectful and should not be tolerated!