Emory Eye Center's Online Review Report Card

I ‘ve been a patient Emory Eye Center at John creek for a little over 2 years. . All visits has been a pleasure . However the particular visit was exceptional. Ms Catherine Mclver went above and beyond to accommodate me . Although all hospital more

If I could give negative stars, I absolutely would. The “medical secretary” who verifies referrals is magically never available when I call to confirm referral and set an appointment for our foster child. I’m always told a “high priority message” will be sent and I’ll get a call within 24-48 hours. BS. I’ve called 4 times (4 different days) and never received a call. I’ve been told a supervisor is on the messages as well, so I guess they’re just as absent as the medical secretary. These are children who need to be seen. Their health should be priority. Always good to see people take their jobs so seriously.

After the third time waiting over an hour to see the doctor, it was time to walk out. This clinic over books people for the sake of greed money. If we cancel on them they charge us, they cancelled our appointment upon arrival and that’s ok! Totally unacceptable and they are disrespectful. Go elsewhere for your treatment.

From day 1, the staff at Emory have taken me under their wing. I nitially came in with eye pressure of 77 and beginners stages of Glucoma. Dr Barnett and Dr Smith have seen me along with other doctors. It’s busy but they take their time and the communication is always great. I am grateful for them

if you’re referred to here don’t even bother. I’ve been trying to make an appointment and don’t have anything until may of NEXT YEAR. Doesn’t matter if it’s urgent I still have to be on a waiting list and another thing is that they’ve had the referral for over a month now.

Terrible automated phone system! Makes me angry just using it and having to call back over again to start over. I feel bad for the humans on the other side who must deal with the patients that have to use this system!

I went to the Emory Eye Center back in August for a routine yearly check up. They had to put multiple eye drops in my eyes while I was there in order to do all their tests. The next day I woke up my eyes were both red and goopy with conjunctivitis. I treated it with some antibacterial eye drops that a CVS NP prescribed to me and it was seemingly getting better, but then I ran out of the eye drops and it came back again. I was then prescribed erythromycin ointment for my eyes, and was on it for three weeks, but the infection still hasn't fully gone away. I finally tried to make an appointment with the Emory Eye Clinic again to see if maybe they can figure out what this infection is, but the earliest they said they can get me in was January....for a problem that they most likely caused from their unclean eye drop bottles. Needless to say, I can't wait that long...my eyes will probs fall out by then, so I guess I'm changing eye doctors. Absolutely ridiculous. Don't go here, you'll most likely wind up with an infection. Nasty. The real kicker was the lady who I was calling to make the appointment said alternatively I could go to the emergency department and see the on call eye doctor. I actually work for Emory and know that if I show up in the ED for conjunctivitis they'll laugh me right out of the waiting room. And I'll probs end up picking up yet another infection to boot. No thanks!

Was a bit difficult to find the actual offices for the appointment but the help desk personnel were able to direct us. It's busy but most everyone was polite. The care and testing seemed very thorough. It seemed clean and well-maintained though the facility was not new.

One of the worst experiences i will never used them again literally the worst service shame on Emory hospital

Waiting room is horrific. Everyone is waiting and complaining. This appt was for a 15 minute procedure and we have been waiting here over 3 hours. Still haven't been seen. Staff is not friendly or efficient. Advice--- look for another provider and save time!!!