Eye Consultants Of Atlanta - Piedmont Eye's Online Review Report Card

This was the worse experience have ever had with a Piedmont physician and their surgical center. On 7/25/23 I had a surgery scheduled. My original arrival time was 10 am. Gene with Eye Consultants left me a message on my phone to advise me to arrive @ 10:45. when i arrived and checked in and sat in the waiting room with the other patients i was told they w call me when they are ready. Two hours pass by, and everybody was still in the waiting room. This never happen with appointment I had the same location this pass January. So, I asked my daughter who brought me to ask the receptionist what the problem was. She said all doctors. are working out of one O.R. and they are behinds, and I was patient #3, Two other Patients are ahead of me. The desk never advised the patients of the problem. More patients arrive checked in and taken back to the prep area. About this time, it has been 3 hours in the waiting room. I was very upset, so I walked in the office and asked several patients checked in and was taken directly back to prep area. The receptionist stated other physicians are also doing surgery here out of one O.R.I advised that this office should have told patients about the situation and gave us a choice to stay or rescheduled the surgery. That when she asked me do, I was to reschedule it My response was I've been here for 3 hours no do want me to call Dr Fabrizio staff with a update. She calls and was told he has a difficult case, and it will be 20 more minutes. When I finally went back it went from bad to worse. As they begin to prep me for surgery the nurse/pa advised me they don't have the surgical clearance paperwork and ask me did i have in while i was on the table. No i don't you should have. All this prior to me coming in. Nurse/PA said the paperwork was not in thier system and they can't do the surgery without it. start asking me question about who I saw and where the located .my response nurse Chery Reedus with Piedmont Heart Atlanta location 275 collier rd also check with my PCP Jeffrey Haller. I overheard a side conversion about my case. If i wanted to have it done without the surgical clearance, I will be financially. Response. If anything went wrong. Then Nurse/PA said they will get the anesthesiologist to look over my ECG, she saw no problems. Then the Nurse/PA came to me and said they found the surgical clearance paperwork in another patient file. I had a follow-up appointment with Doctor Fabrizo and i discuss the horrible situation from the day before. I asked what happen why was there such a delay. Working out of one O.R he denied that was not true, running behind he denied that too so i told him that's what your staff told patients. I asked him to explain what happen yesterday. He excused himself from the room without giving me a answer.

$380 bucks for a new patient exam, 5 minutes of dilation and looking at her eyes even though we have insurance. (They don't take vision insurance btw). Total racket.

Performed cornea transplant on my right eye. All that I dealt with from the time arriving until leaving made the surgery go smooth for me. Each person listened when I asked a question or asked for something & were very courteous I was given detailed instructions to follow for success & am following them I suggest for any eye issues to use them

Other than a full waiting room, my experience has been great. Dr. Hamilton’s staff has been attentive courteous and helpful.

The family and staff were very nice

Dr. Daniel Hwang is the best. He is a doctor that has a true genuine concern for one's well being.

Had to have cataract removed from both eyes I was scared the professionals at Eye Consultants of Atlanta were simply the best they helped me through everything now I can see everything and wonder why I waited so long .Great people and I will be telling everyone about my wonderful experience

Dr. Hamilton did an amazing job implanting the Vivity Lenses into both eyes. He exceeded my expectations. I can see both far and near with no glasses with almost 20/20 in both eyes. I am delighted with the results and highly recommend both Dr. Hamilton and Eye Consultants of Atlanta.