Family Practice Center Pc's Online Review Report Card

The staff here genuinely care, and are very professional. The minute you arrive at the reception desk throughout your entire visit.

Dr Schramm is very thorough and helpful! I’ve been his patient for 30 years.

This is my first year at Family Practice Center Atlanta (Sandy Springs location) by recommendation of family members. I've had the opportunity to work with Simpson MP and Dr Kappel and I couldn't be more pleased with the care that they have provided. The folks here are professional, personable, and efficient from the check in counter to the checkout counter and everyone in between. I would highly recommend Family Practice Center Atlanta.

Staff at the office is horrific The doc and his assistance are great

Dr wheeler is the best in his practice. He has been my doctor for over 30 years and has provided the best health care I can imagine. He has domesticated over the years his skill with medications and advice which translates into my great health at 81. I am quite active and intergetic thanks to Dr Wheeler.

The staff are always fantastic. Dr James Wheeler is excellent and caring. The office of always efficient.

To say that I am disappointed, is an understatement. I have been a patient at Family Practice Center for almost 3 years. I have always seen a NP and have loved them, and the office staff until the last 6 - 8 months. The office has grown, there are always new faces and the old faces are gone, the student Nurse Practitioners make you feel incompetent, I can never reach anyone in the actual office when I call and I am always re-routed to another location, I haven't been able to receive return calls, my refills are sent with the wrong refill dates and my medication never lasts until the next refill date, and when someone does follow up, it's always a nurse that is rude and seems bothered that they have to help someone. Initially the NP was able to write my prescriptions and then I was told that by law, they had to be sent electronically now. Once they started being sent electronically, I started having problems. They weren't being sent and when they were, they were sent to the wrong pharmacy, the wrong prescriptions were sent, or they wrong strengths were sent, some with refills, some without. As of recently, I was told in office my medications would be sent and then some weren't. It took more than 6 hours for the medications to be sent and once they were, some were missing. When I contacted the office, I was told that they would be sent but they weren't. I followed up the next day and was told that I would need to go see another doctor (after seeing a specialist prior and getting on a treatment plan that was working, and the office agreeing to treat me regularly.) The main problem I have with this is that NOT ONE PERSON in the office bothered to tell me that, not during my visit or after I followed up and directly spoke to someone. It wasn't until a day later that I was informed that I would need to see another specialist, for treatment of something that they have been treating me for, for over a year, without any problems. Also, getting into a specialist these days, takes months, not weeks, which wasn't taken into consideration by the doctor either. I maintain my regularly scheduled follow ups, as required, and physicals, but that seemed to not matter. I have loved going to this practice but after all of the changes made the last 6 - 8 months, the growth, miscommunication and what feels like no longer mattering as a patient, I will likely start looking for a new PCP. It is so hard to find a quality, caring doctor these days and I thought I finally found one, after my last PCP of 15 years retired. I'm very disappointed in the quality of care that now seems to be the standard of this practice.

Dr. Tyler Wheeler is great. Him and his staff have done wonders in empowering me to take control of my health. They’ve been there every step of the way whenever I’ve had questions or concerns. Everything you want in a Primary Care Physician!

Appointment was easy to obtain. Wait time was minable, Dr and staff were through and helpful.

My husband and I are new patients of Dr. Tyler Wheeler & he is a phenomenal provider. He was very professional and has great bedside manner. The staff were so kind as well. Not to mention, they were very efficient with processing you in & out of their office. I would highly recommend this clinic!