Framed Eyecare And Glasses's Online Review Report Card

Very warm and welcoming staff. Dr Herold is very patient and thorough in his evaluation. The best optometrist in the city of Atlanta hands down!!!!!!!

What a wonderful place. Everyone I spoke to was so kind and they were able to fit me in last minute. Dr. Herold is excellent at what he does and throughly answered all my questions and concerns. I felt very at ease and knew I was being taken care of. If you’re looking for a new optometrist you will have peace of mind coming here!

Crystal vision achieved overall for my eyes …Thankful for this outstanding professional eye care business close to home ! From booking the appointment easily to attaining an available appointment then being greeted by the kind professional staff manager then to meeting the professional optometrist Dr. Herald who preformed a thorough eye exam full of details . He is highly knowledgeable . It was a pleasure as well to meeting the professional framed eyecare expert Kat to help guide one for choosing the correct frames . Framed Eyecare and Glasses is a local small business gem !

I would like to give Demetria and the staff here a shout out! I had a pleasant experience and everyone was so nice and professional.

Great service!

I've written two short notes here on their site to ask them if my particular insurance would be accepted by their practice. No response at all. Odd. Maybe I'm doing something wrong, but no clue. Any suggestions?

I wish I had a better review to leave; however, at this point this is not the case. I've been coming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

Overall: Great Location, Poor Customer Service I wanted to support a local small business and had been driving by and researching for a while, so I decided to give them a try. Unfortunately, my experience was disappointing. I called for two days during business hours and couldn't get anyone to answer the phone. When someone finally did, the man on the phone sounded like I was wasting his time. He mentioned that the woman who handles appointments was out and wouldn't be back until Wednesday of the following week (this was Friday when I called). He took my information, including insurance, and said she would call me back. No one ever did. Ultimately, I went to Target Optical on Edgewood and had a great experience. I really want to support local businesses in the community, but I can't if I can't even get in!

I have been going here for 8 years. In fact, I wrote a 5 star review 8 years ago. I'm taking my business elsewhere now. In October of 2022, I got quote from them for a pair of eyeglasses. It was for over $2000! Granted, I picked designer frames, but still. Kat, the optician who has been there for years, and quite frankly has been off-putting since I met her, informed that "after my insurance" my portion would be $1024! I paid it (thinking to myself, I'm never ordering glasses from here again). Anyway, I got my glasses and then a year or so later, I looked at my insurance claims and noticed Framed had not filed a claim with my insurance in MANY years! Fast forward to a couple of weeks ago, I needed to go in to get a new prescription for contacts so I asked about why a claim had never been made on my insurance for my glasses. There were other customers in the lobby and Kat assured me that she certainly did file a claim and that I must be mistaken. At that point she printed a copy of my invoice from 2022 showing me the discounted amounts that my insurance paid. Well, I had a question about something else a couple of days later and emailed them. Kat responded very rudely and told me to ask my insurance. So I did. I called them. I also took that opportunity to ask about any claims Framed had made for reimbursement. Framed hadn't filed for any claims in years. Not even for eye exams! Their fancy invoice accounting sure showed a discount of $1444 on the invoice however! At that point, I told the insurance I wanted to file a complaint against them. She flat out lied to me. When I search for providers from my insurance, Framed is the first one to show up. I don't think that should be the case if they are choosing to not file claims with insurance companies and doing some fancy accounting on invoiced to lead patients to believe that their portion "after insurance" is the cost of what the glasses should be at full cost. I know this because I just ordered my frames directly from the manufacturer and brought them along with my prescription to another vision center to have them filled with all the same technologies I had gotten on my previous frames with Framed. The frames were $565 and the lenses were $500. Mathematically that is $1065 (full price). "After insurance" I paid Framed $1024. Things that make you go hmmmmmm....... Goodbye Framed and Goodbye good reviews. Dr. Harold, you may not have the best beside manner but one of the worst things you ever did for your practice was hire Kat.

I have been going here for 8 years. In fact, I wrote a 5 star review 8 years ago. I'm taking my business elsewhere now. In October of 2022, I got quote from them for a pair of eyeglasses. It was for over $2000! Granted, I picked designer frames, but still. Kat, the optician who has been there for years, and quite frankly has been off-putting since I met her, informed that "after my insurance" my portion would be $1024! I paid it (thinking to myself, I'm never ordering glasses from here again). Anyway, I got my glasses and then a year or so later, I looked at my insurance claims and noticed Framed had not filed a claim with my insurance in MANY years! Fast forward to a couple of weeks ago, I needed to go in to get a new prescription for contacts so I asked about why a claim had never been made on my insurance for my glasses. There were other customers in the lobby and Kat assured me that she certainly did file a claim and that I must be mistaken. At that point she printed a copy of my invoice from 2022 showing me the discounted amounts that my insurance paid. Well, I had a question about something else a couple of days later and emailed them. Kat responded very rudely and told me to ask my insurance. So I did. I called them. I also took that opportunity to ask about any claims Framed had made for reimbursement. Framed hadn't filed for any claims in years. Not even for eye exams! Their fancy invoice accounting sure showed a discount of $1444 on the invoice however! At that point, I told the insurance I wanted to file a complaint against them. She flat out lied to me. When I search for providers from my insurance, Framed is the first one to show up. I don't think that should be the case if they are choosing to not file claims with insurance companies and doing some fancy accounting on invoiced to lead patients to believe that their portion "after insurance" is the cost of what the glasses should be at full cost. I know this because I just ordered my frames directly from the manufacturer and brought them along with my prescription to another vision center to have them filled with all the same technologies I had gotten on my previous frames with Framed. The frames were $565 and the lenses were $500. Mathematically that is $1065 (full price). "After insurance" I paid Framed $1024. Things that make you go hmmmmmm....... Goodbye Framed and Goodbye good reviews. Dr. Harold, you may not have the best beside manner but one of the worst things you ever did for your practice was hire Kat.