Highland Urgent Care & Family Medicine's Online Review Report Card

I was most happy to be there to get some relief. All was handled with care and concern. Everyone was personable and knowledgeable.

They are a great team dealing with a huge problem! Thanks for your help in keeping me well! Easy to get too and my co-pay is cheap because they give Excellent care at an affordable price! Give them a few tries. I highly recommend this place!

Dr. Nick, Dr. Amy and the staff are so awesome!  Very caring and diligent in everything they do ranging from a routine checkup, urgent care visit or full blown physical.  I highly recommend Highland Urgent Care for your medical needs.

My family has been going to Highland Urgent Care & Family Medicine for years. They’ve been both our urgent care and family doctor. They are truly amazing pillars of our community and the staff , doctors and nurses are all wonderful people that go the extra mile for their patients. Dr. Amy has been amazing to my family and I couldn’t recommend HUCFM enough.

What has prompted me to write is that today I received an email from Dr. Nick asking for Med Techs, Nurses and EMTs to VOLUNTEER to help distribute the vaccine. It is clear from the request that Dr. Nick has taken delivery of the Moderna vaccine knowing full well that he does not have the means to distribute that vaccine. In this time of crisis this strikes me as a very irresponsible thing to do. Dr. Nick - please consider passing those vaccines along to an alternative medical facility in Atlanta that does have the capacity to get those life saving vaccines administered.

Waited 3 hours on their parking lot with no information whatsoever on what was going on. After I got tested they failed to pay my test results which made the whole thing totally useless.

Dedicated committed staff and doctor(s). I have had my physical there for years, and they offer excellent care and recommendations for issues that arise,. Their covid testing is fast and efficient. This is a bright spot in the medical and patient service landscape.

In this time of chaos and fear, it was extremely pleasant to find the warmth and patience of this staff. The young woman at the front desk was so helpful and the Covid testing was efficient and thorough. I highly recommend Dr. Beaulieu and his staff!

These people are professionals and down to earth.

I wanted to give an update. I had a bit of a snafu with my prescription and the office / NP Evans was super nice and helpful. I’m really surprised at any negative reviews, I would highly recommend them!I was a little weary given some of the reviews here — but I needed a quick appointment and I was able to get one with them. From the ladies on the phone who helped me schedule my appointment to the lady who checked me in, to the gentleman who took my blood pressure and weight, to the nurse practitioner who listened to me— actually HEARD me— who saw me and spoke to me like another human being — I felt so comfortable and well taken care of here. I just came from Miami, where no one gives you an appt without a $30 co pay and $600 lab work WITH insurance and they don’t small talk you, they just prod you. I honestly found them all to be utmost professionals, kind, honest and so warm.

Came here on Friday, 27 NOV because Google and their website said they were open for rapid COVID testing. There was a line of people waiting outside but they never opened. There was no sign outside saying they'd be closed for the holiday weekend, only a sign saying they were open Monday-Friday. There was also no message stating they'd be closed on their answering machine. There was a separate sign stating that they're now open on Saturday for rapid COVID testing. I just came back today, Saturday 28 NOV. There was a line of people waiting again. They're still closed. No sign, no explanation.I completely understand giving their people the holiday weekend off. But the absolute bare minimum they can do is put up a sign or a notification online instead of wasting everyone's time, especially people who paid up front like their website encouraged. This was unprofessional.

Couldnt get an answer to save my life. GOD Bless your business.

I just moved here and had no idea where to go when I got a deep cut. I walked in and they were all so nice and helpful. Hopefully I won’t need to go back but if I did need to go to an urgent care I would definitely choose this one!!!

I was unsure of where I should go when I got a deep cut but after looking at yelp reviews and looking through  the websites I felt comfortable with going to highland urgent care. When I got there they were very nice and helpful and upfront about their prices since I dont have insurance. I would highly reccom

Great staff with timely service

Ive been here a few times when I was sick via urgent care. I really like the PA Amy Hatfield. I even transferred to make this my PCP bc I was driving all the way to Roswell for years every time I needed to see the dr. I scheduled a physical for later this month there, but will be going back to my old dr for that. I had to go in today to get a prescription that Ive been taking for years refilled. Obviously I was a walkin so I was okay with waiting; however the receptionist didnt even tell me how long of a wait it would be. I went back to my car to wait, but felt incredibly uncomfortable with the office in the way they are handling covid patients. There is a window for rapid testing, but everyone waits in line outside to go inside to the same front desk. They then do regular covid testing inside along with seeing regular patients. Ive been covid tested twice and both places I was not allowed inside the building. I feel extremely uncomfortable being seen for a rx refill and physical in a place where they are also seeing covid patients inside. I understand the set up of the office might now allow for much else, but I wont return until after covid has calmed down bc to me a physicians office should be a bit more cautious with an infectious disease. The administrator was less than friendly, gave no information and also didnt even have her mask over her nose.

The doctor was decent, but it took almost two hours of talking to the technician and the nurse until I was able to see them. Both of them were sub par and did not communicate at all with each other, so I had to answer the same questions multiple times. Most everything was sub par to ok. The reason I am giving two stars is because the technician kept telling me that he was also a doctor, which is a crime (impersonating a physician), and overstepping his technician role.

Highland Urgent Care is awesome! We had been traveling and wanted to get Covid tests. It was quick and easy and we got our results that day! Thank you so much to Highland Urgent Care!!!

My COVID experience there was great! Only issue- I never received my results (been 4 days) and every time I call no one picks up the phone! Please get back to me!!!

If I Could vote 0 I would. Didn’t answer any phone calls to find out if they had Covid tests, also nothing in their website about it. Drove all the way there to find out they didn’t have them and they were rude like they didn’t care. Can only imagine how they treat patients. Yikes.