Luther Burse's Online Review Report Card

I was referred to Dr. Burse from a friend. On the first visit the staff was nice, the doctor seemed thorough. He ordered labs, stool testing, and an ultrasound. I was given trial medication. I was told that I would receive a call once he received the results. I was never called, I had to call the office for my results. I was told that my labs for the most part were normal but a few enzymes were elevated and that I needed an EGD. I eventually got the EGD and was told that I would hear from the doctor in 10-14 days after the procedure. I never heard from the doctor. I called on day 10 and was told by staff that the results could still be pending. I called on day 14 and I was told that the doctor would return my call. His nurse called me back the same day apologizing because she realized that the doctor never returned my call and that my chart had been signed off on by the doctor. She told me that I had mild stomach inflammation and she promised that she would have the doctor return my call. I have now been leaving messages with no response for 8 days. I still have symptoms and questions. I have not received results, or a diagnois and treatment plan. I have made an appointment because I want to finish what I started. After this appointment, I will not return to the office.

Excellent physician. Had endoscopies and colonoscopy. Painless and caring. Highly recommend.

I was referred to the service of Dr. Burse from my neurologist. I had one office visit with Dr. Burse which I found to adequate. Rather short visit but he was pleasant and offered me samples of nexium. He also suggested an out patient endoscopy and that his front desk person would schedule it and follow up with me. I signed out of the office that day, paid my copay and scheduled my appointment for endoscopy. I never heard from the Dr.'s office again. In fact, the day of the endoscopy, i called them because i found it odd that there had been no follow up or reminder calls. When i reached a person in his office, she quickly realized that they (herself "toni") had failed to schedule it correctly. So, she put me on hold and called my insurance company to make sure of the costs for this procedure. she returned to the line, she was on speaker phone in my car as we were headed their way. There were two other people present who heard her state " The cost out of pocket for this procedure for you is zero!. Your 3k deductible has already been met. you won't even have a copay. " We then exchanged some happy statements because that was fantastic news for me. Had the truth actually been given to me, I would not have elected to have this procedure. It was only a few weeks later when the bills started arriving that i realized an error had been made by Dr, Burse's office. I received a bill for doctor burse for a copay, which i had already paid but their records must be outdated . I also received a bill for the anesthesiology group , for $468 and another bill from Dr. Burse for his services of this procedure for $321. Again, NONE OF THIS DISCLOSED BY DR. BURSE'S BILLING REP PRIOR TO THE PROCEDURE. When I called the anesthetist office, they advised that Dr. Burse's billing rep called the procedure in under the wrong code, which is why she gave me the wrong information. they did state that unfortunately this is far too common. All in all my "free, no cost to you" endoscopy has billed me $849. I would HAVE NEVER elected that procedure had that information been communicated to me accurately. and of course, the responsibility and the penalty falls to the patient. I was advised that I will always have to call the insurance companies because we can't expect the BILLING offices to get it accurate. absolutely unsatisfied. It very much feels like a bait and switch. it's quite a scheme if you think about it. So, here i am now owing $849 for what i thought was a routine, 100% covered medical procedure. I WILL NEVER return to that office if the nature of that staff is this incompetent. and i recommend the same for others. I will also be advising my Dr. that referred me to make sure and not do that again with his other patients. their incompetence will only affect the patient.

I get it. He's a busy doctor, covering multiple practices. He has an office in the Emory Midtown Tower so one would assume he's great at what he does. That has not been my experience. His office is completely disorganized. On multiple occasions I've come in for a visit and my results from a recent test were either missing from the chart or so scattered that he couldn't find it. Once he even recommended a test for me that we had already done. His receptionist recognizes me by face, that's how many times I've seen this man. The sweet man that always answers the phone knows who I am without even pulling up my chart. So why can't Dr. Burse seem to keep my medical information straight? You schedule an apt for 9:45am and you'll ever get in before 10:15am if you're lucky. You see him for 5 minutes and then that's it. He is thorough in suggesting testing and trying to get to the bottom of things but mostly I feel like he just keeps throwing prescriptions at me hoping one of them will stick and I'll go away. Also, one of his nurses tried to ask if I could get her a discount once she found what I did for a living - literally 2 seconds after I told her how sick I was feeling. Way inappropriate.

Dr. Burse should really consider getting rid of his office manager. I found that she was rude and unprofessional. I felt rushed when I met with Dr. Burse and the staff just assumed that I would be using his services during the consulation. You would think that anyone in the healthcare profession would have a bedside manner that was helpful and caring....not at this office.