Marcus Autism Center's Online Review Report Card

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Six months after a referral weve still been unable to schedule an appointment.

I accompanied my client to her sons appointment and the lady at the reception was very RUDE I did not appreciate how long it took for my client to get her sons evaluation report. I would also appreciate if they had more knowledge of different barriers the immigrants face especially the refugee community. The doctors who did the evaluation were amazing.

We had three bad experiences here.  BCBA psychologist and behavior consultant all had agendas.    It is sad to say that this place really has some stinkers they hire.

you know I really want to love this place and theres a lot of good people in that building but the practice of shoving ABA down families throats especially when theyve already done it and they know it doesnt work is really old. so seeing it in his after visit summaries every time really just turns my stomach. ABA especially it is as practice at Marcus center which I have seen with my own eyes is child abuse and should never be done to anybodys children especially one that has previous trauma experience. Sorry Marcus center do better be better and become trauma informed.

Getting into this program has been a long and drawn out process. After years and years of being on the “waitlist “ I found out that my daughter had been placed on a waitlist for speech therapy which doesn’t make any sense. In addition I was never informed that you needed a physician’s referral to be considered for the program. This was seven years ago. So we’ve been waiting all this time. By chance a doctor that we added to our child’s care team happened to write a referral which got the ball rolling but that was also two years ago. There’s so many hoops to jump through. Appointments for the medical clearance makes no sense since we had to fill out medical forms for the clearance and have been cleared. I imagine this appointment is just answering more questions which can be done over the phone or via Zoom. Appointment times for the clearance are not flexible as they do not take in consideration that you may have other children getting out of school in the afternoon. So a midafternoon appointment is difficult to manage. Zero flexibility. I hope the actual program is better than the process of getting in it.

This is a great place I’m glad they are here for my daughter and our family. I see progress in her and I thank them for all the on going support

Awesome place The staff the techs the docs all are soo amazing. They really worked with our son He came in as a kid who avoided the table and had hardly any options he would eat. We just finished the intensive program and I’m amazed at the progress we have made I’m happy to continue on to our every 2 week appts

my son has been going there since he was 3 years old he is now 19. so yes I would recommend it.

All doctors say that early intervention is the best. I received a referral in February of 2019 and nothing. We continued to call and no response. I received another referral from a neurologist in Augusts of 2020 and when I called I finally talked to someone and they said I should have received a call to make an appointment months ago and should have already had my appointment. They sent me to the women who makes appointments and she never answered her phone. I have been calling for months and she never calls back. When they say early intervention is the best and the place won’t even call you back. Makes you realize they could care less about you your family and your child.