Northside Vascular Surgery's Online Review Report Card

I owe a great amount of gratitude to Dr. Shawn Poole. I had a really bad infection in my foot and Dr. Poole saved it and gave me relief from a great amount of pain. His professionalism and expertise did not go unnoticed. Thank you Dr. Poole.

I was referred to this practice by Northside Hospital ER for a blood clot after surgery. I scheduled an appointment a month in advance, believing they accepted my insurance. Upon arrival, I was abruptly informed that they did not and never had accepted it. The front desk offered to find a doctor who did, but I was left waiting for nearly two hours without being informed of the wait time. During this period, multiple patients were seen and left while I sat there, unaware of the delay. When I informed the receptionist of my decision to leave, she aggressively insisted she had clearly told me about the wait time, which she hadn't. Her tone was harsh and confrontational. As I was leaving in my vehicle, she called again, demanding in an intimidating manner that I return. When I declined, she called a SECOND time, still commanding that I come back. I cited her hostile behavior as the reason I would never go back. This experience was unexpectedly disappointing and unprofessional for a medical facility.

Good and accurate fast and friendly

Dr. Siddharth Patel and Kimberly are kind and caring but also professional and matter-of-fact!

I am not one to use much hyperbole, but I can honestly say that my experience with Northside Vascular Surgery is the worst I've had with a medical practice in my 40 years. 1. NEVER on time. Average wait for me for my 6 appointments was over an hour. 2. CANCELLED on me. They called me on a Friday at 2:05 to cancel my 3:00 pm appointment. I had a a driver arranged, my weekend cleared out to recover, had arranged care for my kids, and had declined an invitation to go away for that weekend . Needless to say I was very unhappy. When I spoke to the office admin who called me, she told me dr Riccotta was just overbooked. When I talked to Riccotta, he told me his helper had gotten sick at 10am and had to leave. Neither excuse was acceptable. If she left at 10am, you could have cancelled on me long before 2pm. 3. Dr. Riccotta is a bad doctor. I had the procedure where they inject your veins to make the spidery ones disappear. The PA did great (one shining light in this practice): minimal pain, gentle manner, and all the veins she did are now gone. Dr Riccotta strode in and finished for her: all the ones he did were painful, he was short and rude, and those veins have reappeared. 4. Billing is awful. They quoted me about $400 after insurance for my procedures. The true bill was almost $3000. Order of magnitude mistakes are not acceptable. I truly hope you stay away from this place. I usually like my doctors and stick with them. Dr. Riccotta is not professional. His entire practice seems to know this. They are overbooked in ways for which there are no excuses. Run away.

Had 4 procedures done with Dr. Joseph Ricotta. Additionally had 4 follow up visits. Hardly ever on time, minimum 45-minutes wait. One time had to cancel after having a 8:30 appointment and being told that I would not be seen till at least 1 PM. Could have been forewarned, but not in time. More often then not, you will see the physician's assistant who does not have the level of experience that you want. During one of the procedures, Dr. Ricotta hit a nerve at my ankle that now appears to be collateral damage to the initial treatment which did not include the ankle. Absolutely not recommend this physician. Hardly ever seemed engaged in the patient physician relationship that is important to me.

Got me right in with no waiting! ER staff was pleasant, and check out was easy.

I come here to see my women's doctor, and while I just love being personally invaded by a doctor, the long wait prior to this invasion is not so great. My doctor is great, but the wait I had last time was ridiculous. Over an hour. Tip: If you're going to schedule an appointment here, schedule earlier than you hope to see them. Other than that, they have a super friendly staff, in my office, at least and I have not had any other bad experiences. Nurses know how to draw blood without re-sticking the needle....and they will make accommodations with your schedule, should you need to reschedule.

I came back from maternity leave and found myself in a newly renovated cafeteria with LCD screens, faux wood floors, nice colors... "the works." You would think there would be better food with the nicer looking cafeteria, but I guess they shelled out too much money on the renovation and therefore, had to compromise on the quality of the food. They still have the deli station, however, you can no longer get a freshly made sandwich. No more grilled cheese. You have to choose from previously prepared sandwiches. Who wants to eat a chicken salad sandwich that has a yellowish, solidified, old mayonnaise look on the top from sitting in the cooler for hours? Not me! They also have their pizza station, weight watchers station (which only has overcooked veggies most of the time), fried station (which has wings almost every other day), "special of the day" station (which is taco salad or nachos most of the time), salad bar, and typical cafeteria food station. In the past, if there wasn't much of a selection then you could always count on the cafeteria mac and cheese. Now, they rarely have mac and cheese. They also limited the selection of chips, candy, and ice cream. What's a girl to eat???