Ponce De Leon Center's Online Review Report Card

They have the best service I have ever had

Formerly the Infectious Disease Program at Grady, the Ponce center is super friendly and helpful for people who have HIV and are looking for primary care services by knowledgeable HIV Doctors. They have mental health services, a pharmacy, a dentist. By far and away the best part of Grady Health System if you have HIV. They still get bogged down with the Grady bureaucracy, but it is so much better than main Grady.

The doctors are good, but the service is terrible I haven’t had my meds in over 5months. But hey what can I do I’ll just wait until April 15 for my appointment.

Pharmacy opens a 9am now not 8am

I wish I could grade the doctors and most of the staff separately from this review because all the doctors and most of the other staff I have encountered have been extremely caring and seem genuinely concerned about their patients, etc.Now, for the processes and procedures of this place. To say they are horrendous would be a compliment. Apparently, their internal systems do not communicate, which I find completely and utterly unacceptable for an institution of this size and magnitude. I will give you an example. I have to go downstairs and speak with someone in the financial department to renew Ryan White, which assists in paying for extremely costly medications. I go upstairs to actually collect my medications and strangely enough, the system downstairs does not communicate with the system upstairs because EVERY single time I have renewed my Ryan White for the last year and a half, there has been an issue. I am told by one department that I am current and up to date yet when I go to the pharmacy, I am told that my Ryan White has expired. Instead of the pharmacy person calling downstairs to verify my information, I am given a slip of paper and sent back downstairs to stand in line and wait only to remind someone to do their job. Makes absolutely NO LOGICAL SENSE. Back in December I went into the center to renew Ryan White. It was the week before Christmas and I was told that my renewal was only good through the 24th, which was the next week, and that I would need to call back in January to check the status. None of this made any sense and no one could provide ANY explanation; however, I received the information and went back upstairs and collected my medication. In January, I called back to check the status, as instructed by the financial department. Yesterday, I go to pick up my medication and I am told that my Ryan White has expired. I don't understand how it could have expired when, first of all, I was told that I would NOT need to renew again in 6 months, that I was on some courtesy renewal program. I found that suspect but accepted what I was told. Apparently, that was complete BS because I was advised in the pharmacy yesterday that my Ryan White had expired. Ok, so maybe I was misinformed about the "courtesy program" but even so, I was renewed back in mid-December at the earliest or early January at the latest. Trying to call this center is an exercise in frustration (and that is an extreme understatement). You are sent through endless prompts and choices which really only send you in a complete circle. If you're lucky enough to actually get through, it's normally only to someone's voicemail although most times, the phone rings, and rings, and rings, and rings, and rings. ... I just called today and tried to reach someone in the financial department and the phone rang for 5 minutes straight until I hung up and called back. THIS IS TOTALLY UNACCEPTABLE FOR ANYONE BUT ESPECIALLY FOR AN ORGANIZATION SUCH AS THIS. I don't know who is running the show over there but they need to be fired and replaced with someone who actually gives a damn. I am fortunate enough, at this stage in my life, to still be in possession of most of my faculties but I cannot imagine what kind of hell it is for those who may not be as fortunate as myself to have to deal with the complete lack of service when it comes to dealing with certain aspects of this place. I also don't understand why the same person cannot handle both renewal of Ryan White and of ADAP. I understand they are two different entities; however, they are both financial assistance programs that I'm sure most patients use simultaneously so why can't one person handle both? Instead, you have to make two separate appointments with two different people and hope that you can get the appointments on the same day so that, going forward, you don't have to set aside two days to go to these appointments. For those of us who are fortunate enough to still be able to work full time, we can’t just drop everything and come in.See the rest of my review under Jay Ell....

I received a referral from my primary physician to go here. After calling to set up an appointment I refused to let these people treat me. The guy that answered the phone was rude, disrespectful and just plan nasty. Nah I'm good on that doc.

This establishment is the absolute Worst!! They will have you waiting until you die and come back in a different form.. No one should ever have to wait 4 hrs to been since for a 20 min visit

It can b challenging navigating appointments & lines at the pharmacy generally but if ur patient u can get what u need

Its kinda hard to get get in contact when you are desperate need. Flu season and i need full service.

This place really sucks. I hate going there, staff treat you badly. I wouldn't recommend GRADY IDP to no one.