Reproductive Biology Associates's Online Review Report Card

First time at RBA Sandy Springs location. Staff were friendly and kind. Wait time was great. Van was polite and knowledgeable. Dr. Daniel B. Shapiro is knowledgeable and professional. He gave my husband and I so much information and we're happy to start our journey. #weprayforamiraclebabysoon This is just the beginning.

The RBA doctors and staff are some of the most incredible people. They are so caring, patient, responsive, and thoughtful. During such a difficult journey, they really made us feel supported emotionally, physically, and financially. Our hearts go out to anyone who is searching for fertility, and we highly recommend RBA as the place to go.

I'm very disappointed in the storage fee going up. My husband and I struggle with infertility 12 years and the first year the price was fine. If your facility wanted new updated equipment that should not be on the patients. Inertility patients already have to go through enough this is very disappointing because it almost doubled. I mean IVF patients already don't get a lot of support if any from insurance companies.

Doctor was very knowledgeable, and the wait time was very short. Great overall experience

Dr.Erin Lewis was pleasant to talk with for my initial consultation. Very knowledgeable and up to date on current practices and procedures. I look forward to starting my fertility journey with her and the RBA staff.

I have been referred to this clinic, I read most of the reviews and despite feeling skeptical about them I decided to move forward. I have done my IVF with Dr. Lewis team, never met her in person only the video consult with her. My IVF was unsuccessful but considering the success rate I was not surprised by that , but what made me give them 1 star and if I could give them 0 star I would have , was poor communication with me and the medical team , I often had to keep sending them messages on my lab results and appt time etc , also the fact that my estrogen level got super high (more than the target level) and they still told me to continue the injections for 14 days makes my wonder about their competency. After my failure results and taking to Dr.Lewis I brought up the fact that my estrogen level was super high (>2500) she said if I try it for the second round she would give me less doses of injections, which I decided not to more forward and now 6 months after my IVF failed trial, I’m diagnosed with ER/PR Breast cancer which I’m very suspicious it was the result of IVF and getting very high doses of Hormones considering my age and no family history of breast cancer esp at age 41. Besides that I’m still getting bills from them 6 months later and when I called their office and talked to them some of the bills were submitted to my insurance and it was paid by my insurance but for some they send me the bills instead of my insurance and I also found out the out of pocket (>3K) portions they made my pay prior to my IVF was never used since my insurance paid the cost but they never reached out to notify me or pay me back so this place is very incompetent and I would not recommend it to anyone.

Worst possible place ever! The fact that people are spending thousands of dollars and yet it’s merely impossible to get someone to answer the phone. phone lies will say you’ve reached then during closed hours and it’s 11AM on a Wednesday.God forbid it’s while your ovulating. I initially chose RBA due to location. But quickly learned that I was constantly chasing them for appointments, feedback, next steps. They were just SO unreliable. The coordinator lied and continued to lied about reaching out. After wasting multiple months with them and my last appointment with the doctor. I realized, this is not the place I want to go on this journey with. The doctor was cold and did not care to answer the question to my concerns, rather state that doesn’t matter since your doing IVF…. After taking a break and speaking with friends. I learned about CNY! The response is immediate the people are soooooo pleasant everything was presented immediately. I even revived my portal login and instructions immediately unlike RBA which till this day they still never explained what my credentials were. Complete night and day! I highly recommend staying away from this place if your going through IVF. It’s an emotional process and RBA does not care.

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I have been working with RBA for a year and a half and I feel that this place has gotten too big for what they can handle. It is very difficult to get appointments and speak with a nurse or doctor. I am never able to get hold of them on the phone and their response time in the portal takes longer than it used to. I rarely speak to my actual doctor and if I have a question I always have to go through the nurses. They have no sense of urgency when we only get one chance at certain procedures a month. If we miss it then we have to wait another 4 weeks. Their facilities are clean and the staff is very nice. However, this is not enough to keep me at the practice once I have finished this round of IVF.

It's been a disaster. SO much to the point, I'm just going to Mexico at this point. Doctors from out of the country have been more helpful and responsive during this whole process. I got an ultrasound in March and have been waiting for months not hearing anything. I ask a question about something and get sent 4 different emails and all different prices which makes it extremely confusing. My husband has been trying to book a semen analysis for 4 months now and finally just got them on the phone for the appointment. However, you are not supposed to be stressed out when retrieving eggs, so I will be taking all my business elsewhere because this place is a headache to deal with. The fertility place in Mexico has been a godsend since dealing with this clinic. I highly do not recommend them.