Ross Eyecare Group's Online Review Report Card
Ross Eyecare Group
4.8
Average Star Rating
696
Total Reviews
7
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Ross Eye Care Group received 87.9% positive feedback, with patients praising the doctors' thoroughness, professionalism, and friendly staff. However, 12.1% of the feedback was negative, primarily citing rude front desk behavior and appointment scheduling issues. Overall, the practice is valued for its excellent care yet it needs better administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Ross Eyecare Group's Reviews
Dr. Bloom is the best there is!
Reviewed On Google
very expensive they take your deposit and take them weeks to return the completed job optical department, customer service, rude, and accommodating! Very Disappointed!
Reviewed On Yelp
The receptionist is the face of the office, and an office with decent ratings should be more selective in their hiring. When I called to ask about scheduling an appointment for an upcoming Saturday, the receptionist responded, "This Saturday? Your doctor doesn't even work on Saturdays!" She didn't offer any alternative availability until I specifically asked. Her tone throughout the call was unprofessional. It was very off putting, and makes one not want to go back.
Reviewed On Yelp
I can't believe how friendly the staff and Dr. Stephanie was. Great and fast experience. You can tell they're passionate about what they do and will go above and beyond. They're not trying to sell you on things you don't need either. Just moved here and glad to have a new optometrist!
Reviewed On Yelp
I've been going here for years, never had a bad experience. I'm picky about optometrists, and I'm glad I found them.
Reviewed On Google
These Doctors are efficient, friendly and very professional.
Reviewed On Google
Great experience. I just switched to Ross after feeling for years like my prior doc was taking advantage in me. Dr. Bloom is careful, succinct, and just easy to talk to. They are also really transparent about pricing.
Reviewed On Google
I was a patient here for five years and have had a great experience with Dr. Stephanie Ross and rest of the staff at Ross Eyecare Group. Highly recommend!
Reviewed On Google
I was referred to Ross Eye Care Group by a trusted professional colleague, and I had high expectations. I'm very particular about my eye doctor, but unfortunately, scheduling an appointment has been a terrible experience. For context, I haven't even seen a doctor yet because I've spent 19 days and exchanged 21 emails just trying to schedule an appointment--only to arrive and be told my appointment wasn't confirmed. How does that even happen? My name and DOB were clearly in the email chain, yet instead of focusing on scheduling, the front desk was more concerned with asking irrelevant questions like whether I had insurance. I never asked if you accepted my insurance--I asked to book an appointment! I'll update this review if my actual visit goes well, but based on my experience with the front desk, I'm not impressed so far.
Reviewed On Yelp
I was referred to Ross Eye Care Group by a trusted professional colleague, and I had high expectations. I'm very particular about my eye doctor, but unfortunately, scheduling an appointment has been a terrible experience. For context, I haven’t even seen a doctor yet because I’ve spent 19 days and exchanged 21 emails just trying to schedule an appointment—only to arrive and be told my appointment wasn’t confirmed. How does that even happen? My name and DOB were clearly in the email chain, yet instead of focusing on scheduling, the front desk was more concerned with asking irrelevant questions like whether I had insurance. I never asked if you accepted my insurance—I asked to book an appointment! I’ll update this review if my actual visit goes well, but based on my experience with the front desk, I’m not impressed so far.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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