Thomas Eye Group's Online Review Report Card

This is probably the worst place to go to for your vision. The wait is too long and they will perform tests on you that should be applied to medical instead of vision and you don't even know until you get this large bill in the mail. No one said that this is now a medical procedure and give you the option to see if in or out of network. Later, when I called about the bill, they said they would do an investigation, but they did not. They lied! Absolutely HORRIBLE!

Took my son in to see Dr. Berland today. We had a 7 AM appointment. The doctor finally made it into the room at 8:30. Looked at my sons eyes for all of 2 minutes and left. This is the 2nd time we have waited an excessive amount of time for this doctor. Last visit to this doctor. I can tell by all of the other 1 star reviews that this place just doesn't give a damn about it's patients.

The introduction of a new computer system at Thomas Eye Group is a disaster! Why would you not do testing on this system before activating it, resulting in ridiculously long waits on the phone to make appointments ... and waits that run two hours for scheduled patients. Your practice has obviously become too large to effectively manage your patient load. There are a lot of highly qualified opthomologists and opticians in Atlanta. We have other choices and I'll be exploring them for my follow up treatment!

We waited 45 minutes before we were taken back then waited another hour in the waiting room after my daughter had her eyes dilated. We were then seen by a completely unprofessional doctor that I won’t name and rushed out the door. We weee there almost 2 1/2 hours. It was ridiculous and no one on staff seemed to think this was an issue. I will never go back there again.

The doctors are experienced, but the administrative areas are very difficult. When you call their office for any reason you are placed on a 10-15 minute hold no matter what time of day you call.  The billing department is very very slow to respond.

My experience with Thomas Eye group has been very unpleasant!!! Let me start off by saying that myself nor any of my family members have ever stepped foot in this office or any location of Thomas eye group before today and I promise it will be our last ... they have my daughters name and information attached to some other persons file and when I signed in I was able to see where another person lives the address, the telephone number, the email address and much of this gentalmans personal information. I have contacted corporate on this matter as well as the fact that I was charged $101 over the quoted cost of an eye exam. To my knowledge they did not do any more test than are included in the self pay exam. And if so they should make it known and it should be optional if you want to pay for that test or opt out of the test before they just do it and charge it To your account. I am a self pay patient without insurance and hoping corporate resolves this matter and refunds me 100% to my credit card. They do not tell you before they start doing things that they're going to charge you more for. These items and test they do should have to be authorized by the patient first and have the option to opt out of doing the tests if that is your choice (as the patient). and if I stand corrected they are violating the HIPAA law by allowing other patients to access another patient's personal information. Shame on you Thomas eye group ....... I will update to let you all know how this settled.

I came to this office because the doctors were highly recommended but I wish I would have gone to Vison Works instead. When I asked after thirty minutes what was going on, they said he was running an hour late. After waiting for 2 hours, I got called back for my eye exam appointment. Do not come here unless you have an entIre afternoon to spend at a doctor's office.

They just called me that they are no longer in Kaiser, but the point is why no one tell me this while they assigned me to here? And made me wait for a month?! Yes, I agree with the previous reviewer, their service is terrible!! I wish I can give zero star if there is any.

The front desk and the setup is good but the office procedure is awful you have to confirm many times about the insurance you have I they accept or not else you will be waiting months for appointment and God knows if you can see the Dr or not.

Dr. Newman is great, but everyone else at the Roswell office is seriously challenged in the service area. This issue has been going on for a long time at this location. Maybe, if you paid better or screened your new hires better you might end up with some higher level of service. I have two appointments this month one on the 16th and one on the 23rd. I received a nice e-mail to remind me of the later one on the 23rd. That begs the question as to the status of the appointment on the 16th. Knowing that if it can be screwed, up it will be, with this team of less than the best, thus I tried to call. After 7 tries and being placed on hold for over 6 minutes, I gave up. I then tried the corporate office only to get the same level of "no service". This is the worst run doctors office ever. Who ever is in charge need to fire the staff of be fired themselves. My next call is to Clark Howard and on and on. I'm tire of your attitude and treatment of me.