Vision Source Insight Eyecare's Online Review Report Card
Vision Source Insight Eyecare
4.5
Average Star Rating
167
Total Reviews
2
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
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Review Summary
Vision Source Insight Eyecare received 86.0% positive feedback, with patients praising the doctors' professionalism, thoroughness, and the friendly staff. However, 14.0% of the feedback was negative, primarily citing poor customer service, billing issues, and wait times. Overall, the practice is esteemed for its expert care, yet it could improve responsiveness.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Vision Source Insight Eyecare's Reviews
Dr. Chen and his team were very thorough and professional. Highly recommend.
Reviewed On Google
Vision Source Insight Eye Care is not only a place to get your eyes tested and to get glasses, it’s a luxury experience that makes you feel at home. Everyone on staff is so professional and they go above and beyond to make you feel extremely comfortable. They have the latest equipment and the best selection of glasses. The doctors are amazing as they make you feel welcome and Jeremy is my optician who stays up-to-date with eyewear styles. This place is amazing as I have been going there since 2016. So if you are looking for a place for anything eyes related-Vision Source Insight Eyecare is the place to go.
Reviewed On Google
I had a challenging experience with Vision Source Insight Eyecare. This was my first time ordering prescription glasses, and I wasn’t informed about the no-return policy when I made the purchase. I ordered the glasses in the evening, and I was the last customer of the day. The next morning, I called right away to cancel the order, but they said the lab was already working on my lenses, so it wasn’t possible. When I picked up the glasses, I told them that the vision didn’t seem right—the rectangle shapes I was looking at looked like trapezoids—but the staff member said it would take two weeks for my eyes to adjust. I trusted them and waited. After two weeks, I still couldn’t see properly in the glasses, so I called to return them. That’s when they first told me that because the glasses were custom made, they couldn’t be returned. Recently, they also canceled my customer relationship and said they can no longer help me or fix the lenses. I understand policies are important, but I believe better communication at the time of purchase would have helped avoid this situation and saved everyone time and frustration. I hope this feedback encourages clearer explanations of return policies upfront, especially for first-time customers.
Reviewed On Google
Three years has passed, I still think about Dr. David Sweeney and the amazing patience and care he exhibited towards his patients. The clinic and staff carried the legacy on. I highly recommend this practice to anyone who needs eye care.
Reviewed On Yelp
Dr. Rachel Sweeny is not only a very competent professional but also very compassionate with her patients. I cannot recommend this enough. They are the best.
Reviewed On Google
The whole crew is friendly and knowledgable.
Reviewed On Google
I work at another Optometrist practice and needed medical records released. Jennifer helped me and quickly faxed over everything I needed to take care of our patients. Thank you Jennifer. I appreciate your dedication and support. Often times I wait DAYS for records. Jennifer returned my fax w/in minutes. If the rest of the staff follows suit, you’re in good hands here.
Reviewed On Google
I’m so happy with your customer service. All your stuff is very kind and professional. Thank you for care of us.
Reviewed On Google
The doctors were very professional today during my visit. I felt safe and reassured I was in good hands. 5/5 I would go there again.
Reviewed On Google
I love the staff here. This time Kristina got me new prescription sunglasses (Maui Jim’s) in less than 48 hours, to replace a broken pair, so I could have them in time for a fishing trip. Many thanks Kristina!!!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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