Visionworks Edgewood District's Online Review Report Card

My experience was top tier! I might have spent a little than expected, but it was truly worth it!😊

Great service. Ms Pat helped me find the right glasses and made the whole process easy.

My visit was great. The staff was very pleasant and got me set up with the doctor quickly. My Doctor was very thorough and talked to me about options for contacts. He also showed me my X-Rays and went through them with me. In and out in 45 minutes Very good experience!

I love the ladies at the front here 🥰. Super sweet and helpful everytime

Went to pick up glasses and they had put in the wrong type lens. Had to have them sent back for correction which will take another two weeks. Did not like that.

The doctor and staff was thorough and nice. Especially Mrs. Pat she helped me pick out the perfect pair of glasses.

Staff was very friendly and accommodating!!

I was overdue for a new prescription and I couldn't be happier with this location. Everyone was incredibly friendly. Huge thanks to Ms. Pat for her help & patience while I picked out my new frames. Dr. Arias was super informative and answered all of my random questions. I went in for an exam and new glasses, but walked away with so much more.

Several years ago, I switched from public to private optometry practices because the experience and level of care were vastly different. This year, I waited until the last minute to book my eye appointment, and my primary doctor was booked until 2026. Out of desperation, I decided to go with Visionworks because they had the most available appointments, and I didn't want to miss out on my vision insurance and promotions. I hadn't formed an opinion of this location, but I assumed it would be like any other large retailer – transactional and lacking customer service. Boy, was I wrong! The entire staff was amazing. It started even before I stepped into the facility, with a friendly reminder phone call. The person on the phone was so kind and welcoming, I actually got excited to visit. The moment I walked in, I was greeted with warm smiles and a wave by both ladies behind the desk. I was helped by four people in total – the lady at check-in, the person who did my pre-appointment screenings, the young lady who served as my personal stylist while I tried on glasses (my favorite part!), and finally, Dr. Arias who was EXCEPTIONAL. I wish I had gotten everyone else's names. Once my evaluation was complete, the lady who helped me find my glasses was also very intentional about helping me get the most out of my insurance premiums and promotions. Unfortunately, due to the uptick in tariffs, I immediately noticed the cost of eyewear was more expensive than previous years, of which I shared my concern. Although I still had a financial obligation, she helped me get the cost as low as possible, which I really appreciated. Overall, my experience was a 10/10. Compared to private practice I've been going to, this place feels like home. I plan to return for my next annual visit, and I really hope they keep up the great work!

Never again! I visited this location on the 17th of Dec, 2025 and it was the worst experience ever. I was charged 60 dollars for contacts fitting, tell me why I can’t get a pair of contacts to wear around and see how I like it before ordering online?! I don’t know the woman’s name that assisted me , but it was as if she didn’t want to be bothered. I have been to the Stonecrest mall visionworks, and it was a great experience. The staffs showed me the different colors of contacts that were available and I could I try on as many as I wanted to, although I only tried two. But my point is, at this Caroline at location, the woman didn’t even list the available color options, I had to ask. And she gave me one of each of what I wanted to try , but if I don’t see what they looked like on me as a pair, how would I find what’s best for me? $60 waste of money and my time. Thank you very much, but I would not recommend this Location to anyone. Don’t even get me started about the wait time.