Augusta University Reproductive Medicine And Infertility Associates's Online Review Report Card

If you are queer or trans (or chronically ill/disabled) I cannot recommend enough that you go to this clinic for gender affirming care, or any reproductive healthcare. After the transphobia and discrimination that I've faced by doctors and hospitals in the augusta/mcduffie area, coming to this clinic was a breath of fresh air. Every single staff member I came into contact with was both knowledgable about and indescribably respectful of the trans community. My name and pronouns were respected by every single person in this office, without question and without hesitation. There was not a single second of my appointment that I was scared of being discriminated against or not taken seriously because I'm queer and trans, or because of my complex disabilities. There was no stigma, no shame, and no judgement. Not only is this the safest that I have ever felt in a doctor's office as a queer and trans person in the south, but every person on staff here is beyond competent and knowledgeable, and seem to genuinely care, want to help, and enjoy being here. This was my first appointment at this clinic and they took the time to take a comprehensive medical history and family medical history as well as listen to all of my concerns. I was never made to feel stupid, every step of my care was explained in detail to me, and all of my questions were answered. I've had dozens of doctor's appointments over the past couple of years with doctors that have treated me like nothing more than a paycheck for them, and even more appointments where doctors were openly transphobic against me or I felt I had to hide my identity to recieve appropriate care. The ONLY bad thing I could say about this clinic, the staff, or my appointment here is that the physical building is a bit of a tight squeeze if you're in a particularily wide or large wheelchair, but every staff member here went out of their way to move furniture and make space to accomadate me as needed. And, of course, it being a bit tight in my wheelchair doesn't reflect at all on the incredible, kind, respectful, and competent nurses, doctors, and front desk workers at this clinic. If you want a medical team that genuinely cares about you, listens to you, and respects you in every faucet of your identity, (but especially queer and trans people looking for a medical team that you know are wholehearted allies), go to this clinic. If you want to feel seen and heard as a patient, go to this clinic. If you want comprehensive, judgement and stigma free healthcare, go to this clinic. And to everyone who works here, you guys have set a whole new standard for how I expect and deserve to be treated by medical professionals. The kindness and respect yall treated me with today is going to stay with me for a long time, and for the first time in my life I'm not dreading my follow up appointment.

We‘ve been so blessed to have been patients of Dr Jordan, nurse coordinator Stacy, and the rest of her team. We have a beautiful baby boy!! After a long battle with my fertility issues (moderate endometriosis and associated inflammation), we finally graduated from her clinic back in April. After 6 IVF treatments - 2 retrievals, 6 transfers over the past few years - we finally fell pregnant in March, giving birth 2 weeks ago. Unusual for someone my age to have this much difficulty, Dr Jordan didn’t give up!! We really appreciated Dr Jordan’s holistic approach. In addition to using evidence-based protocols, she recommended me a particular anti-inflammatory diet, and anxiety and stress management. Nurse coordinator, Stacy, was the glue that bonded us together, communicating instructions clearly to us and answering all my inquiries to her and to Dr. Jordan in a professional and timely manner. The rest of the team - all the different nurses and residents we encountered in our journey - were all friendly and supportive. Dr. Jordan’s optimism and encouragement cheered us on along each process. However she will be real with you if she is concerned a treatment path is unlikely to work. When she got real with us that she was starting to doubt IVF as a viable treatment for us and to consider surrogacy as an option after one last attempt; she was gentle and compassionate about it. We also were grateful for Dr. Jordan’s patience in answering our inquiries. The clinic is busy, but we never felt rushed. Most importantly, we really appreciated Dr Jordan’s flexible and budget-friendly approach. We asked for an updated HSG test which she agreed. After no red flags from that, we decided to give IVF transfer in me one last try. But we asked if she would include into this last protocol medications I found that other IVF clinics are using. She reviewed the list of meds I sent and agreed to include some of them, stating they are no longer evidence-based but were affordable and are unlikely to have bad side-effects, so it wouldn’t hurt. Dr. Jordan is not just one who does an excellent job, she’s clearly passionate and dedicated, and is outstanding as a result. We still have a few embryos left and we are hoping at least one more will take to be a sibling to our lil’ boy one day. If we were to move cross-country tomorrow, we would still go to see her.

I called them many times so I can get my answers to my questions. But this time today,I called them at almost 12pm,I recorded myself and then it's 5pm now they are closed and they never called me back.

Everyone in the office was very nice and pleasant including front desk, medical assistants, and nurses. I am so thankful for Dr. Jordan. She’s very knowledgeable. She may seem stern but she has a soft side. She was so happy for us when we “graduated”. Be prepared to get a lot of information. She wants you to prepared for the next steps. Let’s not forget about Dr. Theisen. My husband and I LOVED him. He is so easygoing, has great bedside manners, and compassionate. We were truly blessed to have a great team cheering for us.

We started seeing Dr. Brakta back in February of last year and had a wonderful experience. The staff was always so pleasant. My only complaint which has nothing to do with them is the billing department. I’m still missing $3,000 that I paid and they can’t seem to tell me where it is.

Tried to get them on the phone for an appointment for a month. Got a virtual one, Dr said call my office as soon as you have a period to have a procedure. I’ve now been calling for three days going on four with no response. I’ve never experienced a doctors office with such poor responses. These are women in their most vulnerable state and this is how we’re treated?

Dr. Jordan and her staff are amazing. Stacy answered every question and concern I ever had, and she responded in a timely manner. Stacy, Dr. Jordan and the Attendings were very caring and attentive when I could have ended up in the hospital. I couldn’t have asked for a better experience because now I have my baby boy. On the flip side- the Lab is a little slack

NO ONE EVER ANSWERS THE PHONE!!!!!

Dr. Jordan and her staff are excellent!

I rarely leave a negative review, but I feel that it’s warranted in this case. These people are impossible to get a hold of the simply set up an appointment. I’ve been calling for several months, and you can never get a live person, you have to wait for them to call you back. Which they don’t do 90% of the time. The couple times they have called back I have been at work and unable to answer the call. Terrible management and customer service!