Beau Gardner's Online Review Report Card

Wow! I just read the most recent review and definitely would not go here as a matter of fact, I am going to make sure I put out the word on this place.

I would not recommend this Dr. or The Eye Guys. They are more worried about money than getting you the best results for your eyes. I also picked up some racial tones (was told they would hate to see my account go to collections - why was that assumption made when you must pay before the procedure). I told them I would pay for the procedure out of pocket, if need be, but they still would not schedule me. Who turns down cash payments? The way they handled me it seems like there may be some insurance fraud taking place. I was told that some medical insurance companies had started paying for the procedure that I needed and that they would check with my insurance. However, when the benefits person came in to talk to us, she came in automatically stating that my insurance would not pay in a condescending tone as if my insurance was low rate, which I know it is not. I have never had a problem with them paying a claim in the past. She never even called them before she made that statement. So, I called to check for myself only to be told that they do have the procedure code listed with an allowable amount. So, I get her on the phone with the insurance company and she would not even allow the guy to speak. She kept overtalking him. I asked them to file my insurance with the understanding that I know I am responsible for the balance if my insurance don't pay the claim. I was told they could not do that because they knew the insurance would not pay so then I asked to be put on the schedule and I will pay upfront for the procedure and was still told they could not do that. Then when I met with the Dr. again, he said they were assuming all the risks and would hate to have to send me to collections if I disappeared. How are you assuming all the risks if I am paying up front? During this meeting after they decided my insurance would not pay then the Dr. (whom was on board for the procedure during my appt) offered a different treatment plan which he stated would benefit me right now and then later on down the road when they thought they could bill my insurance we could do the procedure. Why is there so much emphasis on billing the insurance unless there is some type of fraud involved? The Dr.'s credibility dropped at that moment for me because he allowed what his benefits department told him to alter the treatment plan he offered me stating he did not know my discretionary income and didn't want to take food off my table but shouldn't I be the one, as the paying patient, decide what I can or cannot afford? Something is not right about this place.

I would not recommend this Dr. or The Eye Guys. They are more worried about money than getting you the best results for your eyes. I also picked up some racial tones (was told they would hate to see my account go to collections - why was that assumption made when you must pay before the procedure). I told them I would pay for the procedure out of pocket, if need be, but they still would not schedule me. Who turns down cash payments? The way they handled me it seems like there may be some insurance fraud taking place. I was told that some medical insurance companies had started paying for the procedure that I needed and that they would check with my insurance. However, when the benefits person came in to talk to us, she came in automatically stating that my insurance would not pay in a condescending tone as if my insurance was low rate, which I know it is not. I have never had a problem with them paying a claim in the past. She never even called them before she made that statement. So, I called to check for myself only to be told that they do have the procedure code listed with an allowable amount. So, I get her on the phone with the insurance company and she would not even allow the guy to speak. She kept overtalking him. I asked them to file my insurance with the understanding that I know I am responsible for the balance if my insurance don't pay the claim. I was told they could not do that because they knew the insurance would not pay so then I asked to be put on the schedule and I will pay upfront for the procedure and was still told they could not do that. Then when I met with the Dr. again, he said they were assuming all the risks and would hate to have to send me to collections if I disappeared. How are you assuming all the risks if I am paying up front? During this meeting after they decided my insurance would not pay then the Dr. (whom was on board for the procedure during my appt) offered a different treatment plan which he stated would benefit me right now and then later on down the road when they thought they could bill my insurance we could do the procedure. Why is there so much emphasis on billing the insurance unless there is some type of fraud involved? The Dr.'s credibility dropped at that moment for me because he allowed what his benefits department told him to alter the treatment plan he offered me stating he did not know my discretionary income and didn't want to take food off my table but shouldn't I be the one, as the paying patient, decide what I can or cannot afford? Something is not right about this place.

I had an appointment and was given a treatment plan but when his billing department decided my insurance may not pay he changed my treatment plan because he didn’t want me to go into collections. That was offensive to say the least. Why would you assume my account would go to collections? I told them I would pay if I had to but still could not be put on schedule. Why is there so much emphasis on billing the insurance unless there is some type of fraud involved? The Dr.'s credibility dropped at that moment for me because he allowed what his benefits department told him to alter the treatment plan he offered me stating he did not know my discretionary income and didn't want to take food off my table but shouldn't I be the one, as the paying patient, decide what I can or cannot afford?

I am disgusted by the most review I read about this doctor. As a veteran and I am highly offended by the comments made by the billing specialist about the insurance offered by the military and the assumption made by Dr. Gardner about the patient's ability to pay the bill. I would NEVER patronize a place who is so disrespectful to those who have defended the freedom of our country!!

Dr. Gardner is my eye doctor. I am not an easy patient. He is the sweetest kindness doctor I have ever had the great privilege of knowing. I had a lot of anxiety, he called me 3 times at home. I recommend him to anyone for eye care.

He did not meet the appointment his staff made and which was confirmed. No one on staff explained why he was over 30 minutes late for the appointment.