Doctors Hospital Of Augusta's Online Review Report Card

Been put in hallway and bed was hit by bryan and didn't say anything. Had to chase down nurses to get bed change sitting in urine for over 2 hours. Had to wait for over 6 hours asked nurses when transport was coming and never told when.Will not recommend this hospital to anyone. Doctors is acting likr AU hospital.

Honestly, this facility needs to be investigated. My husband came in late Wednesday night with chest pain. He was told he would ne admitted and there were no beds available but he was being kept in a small ER room. We were there from 12 am Thursday morning until 4:00 Thursday evening we asked to be discharged because he sat there a while day no shower, they gave him insulin without no food and then told us they had people who have been there for 3 days waiting for a bed so my question is how are these people showering? It's so much more that I saw but I will save it for OSHA and DHEC Monday morning and another thing when we were leaving my husband told the nurse I would stay and continue care but I can't imagine being in this small room for another day she told him ib front of other staff "OH we don't care" and I have a witness who I was on FaceTime with. We have her name as well.

I have had to stay in Doctors Wound and Burn center 3 times now, and I can honestly say, with the exception of a few grumpy nurses, the care is phenomenal! My husband recently had day surgery, and he was very well taken care of. Shall we discuss parking for the Wound clinic? Or the lack of. Valet parking is available, though.

Trauma The Trauma Dr. Avery and Dr. Pell ford was outstanding. Nurses on 2nd floor were wonderful; until that Wednesday- Nurse Sarah, came in the room, had a military nurse student take out my IV, didn't examine what was going on drop papers on my bed, and said you're been discharged, I hadn't seen a doctor no one told me that night before that I was being discharged, hadn't seen a social worker or a NP. Nurse Sarah stated well at some point someone talked to me about discharging, I said no ma'am, I told her that I would be able to leave by 12noon, this lady told me that I had to set in some room, that I had to go! I feel that all this came about because they thought I didn't have medical insurance. I hope this isn't how they treat patients that don't have insurance. This is sad! I will never go back to this hospital. I had medical insurance, a new company. I hope that Nurse Sarah family members are treated that way. If we just treat people the way we want to be treated! This world would be a better place

A few months ago the hospital I go to recommended to go to this hospital for a Gastro appointment as I have stomach issues and when I entered the room I was in pain but the Gastro doctor was kind. But when I was told to lay down my stomach pain started to become severe so I had to use the bathroom. So when I went the bathroom smelled terrible which I expected because it's a Gastro office. So later I had to get a blood test too which the doctor was kind too. So I'm kind of traumatized of blood draws but the doctor that was doing it helped me calm down. But for my experience if I was able to do half stars it would be four in a half.

Horrible service at the ICU. They don't feed you in time- why I mention this; dinner 1700 & bfast almost 9am (15freaking hours) (when cafeteria opens for service 0700) This is a big deal to diabetics & to offset the starvation & off the chart blood sugar readings; the lead nurse and her team kept giving me insulin- I'm not insulin dependent. They don't know how to treat a combat veteran. They were supposed to inform the VA there's a patient in their care; this never happened. I came in with a heart attack & checked myself out the next day because of crap care. Made the mistake of going back there because I needed my medicine to prevent another heart attack (they implanted 2 stents for my heart); these idiots at the ICU tell me I have to go to the ER & wait there a few hours if I want my medicine. Whatever transpired might be legally ok but extremely unethical. These nurses & doctors forget why they joined the profession; it's all about the money now & sub par service that we get to enjoy. Don't go here, you're better off at AU or Piedmont. Doctors hospital has a 2.0 review, that in itself speaks volumes & tells me I'm not the only one who's suffered. I've left a message for their VP of Quality care- let's see if she even responds to me.

Long post but PLEASE READ!!! This place was AWFUL! I have no idea how they are still in business. My husband and I were traveling and had to stop at the emergency room because i kept passing in and out. We get there, the lady's at the front desk seemed bothered i was there. They brought me to a room, had me wait outside while the nurse hurriedly cleaned the room from someone before me, took a clorox wipe and wiped the floor with her foot, took the sheets off the bed, didn't clean anything, and laid a blanket over the bed. I asked to use the restroom, as i had been traveling and had to pee, she said no to wait. I wait in the room for 25 minutes before i finally got up MYSELF and found a bathroom. As i'm walking out the bathroom, the doctor, his name started with a B, was also bothered that i used the restroom when i couldn't even sit down because my bladder was so full. He hands me a urine cup, and rolls his eyes. We go back to the room i was in and he was asking what was going on, so i was telling him, in which he had NO clue as of what i was saying. I was correcting him on his terminology and medical facts. It seemed as if I was talking to an 8 year old playing doctor. He leaves and the nurse comes in to take my blood, she took 4 tubs of my blood, LAUGHED in my face when i said i had a past with passing out from getting blood. She was making fun of me for that. She left one tube in the room, laid on the counter and told me she took too many and just left it there. My husband pointed out the blood stains under the bed that appeared as if it was never cleaned up to begin with, there was blood spots all over the sheet i was laying on, and not from me. My husband stepped outside and the doctor came back in to do an EKG, (I have a history with heart problems) he hooked me to the machine and walked out, came back about 5 minutes later and i told him i had to use the bathroom because i went beforehand and they wanted a urine sample, that took maybe 2 minutes. I come back to the room, i was left alone for 45 minutes. Heart problems and all, not even hooked up to a machine for them to keep track or watch. I never received a wrist band with my information, so while i'm in the room they were printing me one. When my two nurses were in the room with me, one was on her phone sending text messages and laughing at her phone, then a third nurse comes in and is talking bad about another patient and making fun of them to my two nurses, while i'm laying in the bed in front of them. They were a complete joke. Between the blood stains, unsanitary room, rude doctor and nurses, being left alone, being left unattended, being left unhooked from any monitors and having them talk bad about another patient, i was DONE with this place. I refused an unnecessary IV fluid as i was feeling fine, and the doctor made it a BIG problem when him and I both knew it was unnecessary, they just wanted me to pay more. i will NEVER go here again. It seemed as if they got their degrees from craigslist. Don't come here if you're actually having an emergency, nothing will get done on time. A 1 hour process turned into 4 hours.

In August of 2023, my nephew was admitted to Doctor's Hospital with a collapsed lung. During his time at the hospital, his care team, Ashley Gibson, Samera Qureshi, and Rebecca Duncan were exceptional. They made certain that my nephew was comfortable and well cared for. They each went out of their way to bring us food, drinks, blankets, anything we needed or wanted. They were compassionate, caring, professional, and calming. Samera, Ashley, and Rebecca are truly assets to Doctor's Hospital. We are so very grateful for the wonderful care they provided.

I was supposed to get a 20% discount for paying for my 2nd mammogram at the time of service and it was never offered. Ok, it was busy and when I had to go back the some women tried to take care of it but couldn't and told me to call the business office. Called and talked to 2 different reps in billing. Both very nice. 1st told me to check in 2 to 3 weeks to see if the $52 had been taken off my account. So I did. It was there. I called back and talked to another rep. Again, very nice. I paid my balance except the $52. She told me to wait a month. Both reps out notes and explained the situation. A month later I call because it's still there. The send me to the business dept. the woman I talked to was one of the rudest people I have ever encountered. I finally asked for a manager. She sent me to a voice mail. My call was never returned.

Terribly slow service! Emergencies do happen however, when everyone is getting called back and you are two hours past your appointment time...unacceptable. The average wait of other patients in the same waiting room is 15 minutes.