Serenity Behavioral Health Systems's Online Review Report Card

I give this place 3 stars because of Dr Messulaum. She is awesome. The whole place makes her look bad. They never answer the phone and they don’t return your calls. My daughter used to see a counselor named Renee Slappey-Bates. From the jump it seemed like when she found out we didn’t have government insurance, she wanted to send us elsewhere because we have private insurance. I realize she has to get paid, put she didn’t even seem to care. She didn’t check on my daughter when she stopped showing up or anything. I felt she was glad to not go through the hassle of my insurance company. I would reach out to her for appointments and I was totally ignored. I will be seeking counsel elsewhere.

I may not like them sometimes for whatever crazy reason my borderline decides for the day, but they have helped me a lot. They also are continuing to help me no matter what I say to them. They are trying to help me live as normal as possible while letting me make my own decisions. There really are good people there who go above and beyond from what I have witnessed and experienced. They help people start their lives back over by finding them jobs and a place to stay while they help them work through any mental problems and past abuse so they can function like everyone else in society.

Doctors are butchers, they just experiment with the patients, if family advocates for the consumer and push back, they go around the advocate. The goal is to send as many people to AU and experiment with shock therapy, no matter what the diagnosis is.

They hardly ever pick up their phone on any number of theirs in building A. And they rarely call you back when you leave a message! That needs to be taken care of!!! We can't even check on when our next appointment is! The pharmacy Barney's in Serenity is the only ones who will answer

I went to serenity under rare circumstances in which someone I loved fabricated truth to send me there. As you could imagine it was very frustrating to be somewhere I had no choice to leave until I was given clearance by the doctor. Since it was over the weekend I ended up being there for 5 days. It was one of the most awful experiences of my life. What I can say though, is that the staff made it easier for me. They all had this specific demeanor where they respected the patients in a certain way that I for one thoroughly appreciated. It's like they knew that not everyone asked to be there and that they weren't willing to treat us as though we were not any other adults. They were there always. Ready to help or talk to you when you needed it. You could go to them at any time and they were ready to talk about whatever it was you wanted to talk about. But they also didn't hover over you as though you needed to be treated like a child. That's really a good thing in a place like this considering nobody is going to be thrilled about being there. They had a good combination of "we are here and concerned about your well being. We can help you. We can talk to you about any problem you're experiencing and we care that you are comfortable while you're here but we respect that you don't need or want anyone treating you like a child or like you're not an equal". I never felt like I was being judged and considered to be problematic. They treated me as though we were meeting under other circumstances. Considering I should not have even been there I have to say, I really appreciated that. It's the same way they treated everyone else. I had a roommate who got a little excessive with asking for medication. She gave the nurse a hard time and the nurse was very patient with her. Telling her that she was already struggling with enough as it is and to take that time to sit back and let them help her. She was trying to explain to her that she was there for a reason and to focus on getting better and not worry about anything else. That they were there for that purpose. To help people get back to their lives. I was conflicted at first because I was not aware of what actually happened and I believed my roommate when she said she was being rude to her. It was not until after a few days that I found reason to suspect that she actually was not well in her mind and that she was very quick to lash out or blame others for her circumstances. I know that she wrote a letter to corporate about the nurse and asked Me to sign my name as a witness. I did. Out of believing her at the moment unaware of how she was and I wanted to write this review because it has been heavy on my conscience. Something like this can affect someone's job and I am hoping this was not the case for her. She was actually very sweet and even other patients would tell her things like "you ought to be getting a raise as much as you walk around checking on people and talking to them." One thing I can say is that I think she has a certain tone at times that she doesn't mean to have (I know this bc I am told this about myself ALL the time and I never even realize I'm doing it) and it can come off as being rude but I don't think she means to do it. I think Itll be at a time she's got like 13 things going on and every time she came back and addressed the person like "ok. I'm sorry about that. Now what were you trying to talk to me about?" Overall the experience was as positive as it could have been for what it is.

Definitely go here if you want to be shattered by the staff and how much they don't care about anyone.

Terrible experience. Family member went in for one illness and was treated for something completely different. They did not provide the necessary treatment. Call times are after 5:30 pm but they close at 5:00pm??

Why does it take someone I know to get to tears after calling multiple times; Just to get their meds called in for a refill?

So hard to get an opportunity to talk to a friend or family member on the phone while they’re in there, the staff flat lie about the call times, saying it’s after 5:30 when they’re CLOSED after 5. this place is HORRENDOUS.

My family member is here, and not getting the help she needs, they just making her leave! She is 1013d suicidal!